Title Page
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Conducted on
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Prepared by
Experience Evaluation
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If any answers are NO please give a short response in the note section of that question
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Were you greeted with an enthusiastic tone within five seconds of arriving at the order point?
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Was the order verified by the order taker and was the price relayed?
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When thanked, did the team member respond with “My Pleasure”?
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Was your name confirmed at the point of payment?
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Does the team member in the window exhibit the Core 4?
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If you ordered a beverage, was a straw handed to you or included in the bag?
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Did you have a 30-second or less wait time at the window?
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Was your order accurate?
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Were all team members in proper uniform?
