DS Sales Skills Evaluation

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Greet

• Greet within 10 seconds? "Welcome to Sprint, My name is _________, is this for Business or Personal?"

  Yes

  No

  N/A

• Greet at the door?

  Yes

  No

  N/A

• Did they get the customer Name and Shake their hand

  Yes

  No

  N/A

• Wearing a name tag?

  Yes

  No

  N/A

Qualifying

• Ask a Device qualifying question?

  Yes

  No

  N/A

• Ask a DATA qualifying question?

  Yes

  No

  N/A

• Ask a LIFESTYLE qualifying question?

  Yes

  No

  N/A

• Ask a TABLET qualifying question?

  Yes

  No

  N/A

• Ask a SPC qualifying question?

  Yes

  No

  N/A

• Ask an ACCESSORY qualifying question?

  Yes

  No

  N/A

EDUCATE

• Discuss Sprint Easy Pay?

  Yes

  No

  N/A

• Recommend just one rate plan?

  Yes

  No

  N/A

• Use a brochure or Sprint.com when talking about the plans?

  Yes

  No

  N/A

• Mention TEP?

  Yes

  No

  N/A

• Recommend one phone?

  Yes

  No

  N/A

• Mention trading in an old device?

  Yes

  No

  N/A

• Discuss the term "Ready Now" multiple times throughout?

  Yes

  No

  N/A

• DEMO DATA?

  Yes

  No

  N/A

• Walk customer through Zone Selling Process?

  Yes

  No

  N/A

SELL

• Did the Rep attempt to use an assumptive close?

  Yes

  No

  N/A

• Try to overcome objections?

  Yes

  No

  N/A

Transform

• Have the customer sign and initial the contract or IB?

  Yes

  No

  N/A

• Discuss EP Options (SPC, MMB and Tablets) in depth?

  Yes

  No

  N/A

• Confirm Ready Now Services? if yes, which were offered?

  Yes

  No

  N/A

SOLIDIFY

• Discuss C-SAT and affirm the customer is very satisfied?

  Yes

  No

  N/A

• Thank them for their business and give business card?

  Yes

  No

  N/A

• IAE/ DM/ Manager Signature

  Sign

• Employee Signature

  Sign

• ZONE MAP

  Media