DT Technology Health Check

• Conducted on

  Date

• Prepared by

• Location
  Address

DT Technology Health Check

VERSION: 1

• The “DT Technology Health Check” is a quick way for technology leads to stay on top of issues that may arise within the restaurant in reference to technology

  Yes

  No

  N/A

• As a Technology Leader / OTP, it is your responsibility to ensure that any issue identified is resolved by either yourself escalating to the OTP2 or OTP3 for your organization, or the Atos (RTS) help desk

• IT IS RECOMMENDED THAT THIS TRAVEL PATH IS PERFORMED ONCE A MONTH

  Yes

  No

  N/A

• Copyright Notice

  Yes

  No

  N/A

• 2019 © McDonald's Corporation

DT Technology Health Check

VERSION: 1

Weekly Technology Travel Path Areas

MANAGEMENT OF EQUIPMENT 3

Labeling Equipment 3

Cleaning Equipment 3

Cable Management 4

• DRIVE THRU PRESENT BOOTH 4

  Yes

  No

  N/A

• Drive Thru Present Booth 4

  Yes

  No

  N/A

DRIVE THRU CASHIER BOOTH 8

• Drive Thru Cashier Booth 8

  Yes

  No

  N/A

HLZ Runner Monitor Area 13

HLZ Runner Monitor Area 13

HHOT 14

• Headsets 15

  Yes

  No

  N/A

OUTDOOR DISPLAY 15

Outdoor Display 15

DT Technology Health Check SIGN OFF 16

Health Check Sign Off 16

Technology Vendor Contact Information 17

Tech Topic 17

• DT Be Well Served DT Layouts 18

• Coin Changer Connections 25

  Yes

  No

  N/A

• 2019 © McDonald's Corporation

DT Technology Health Check

VERSION: 1

MANAGEMENT OF EQUIPMENT

Labeling Equipment

• POS device equipment label kits are available from your distribution center

  Yes

  No

  N/A

• (This is available from your DC, WRIN # 13472-00 and the supplier is Iconex)

  Yes

  No

  N/A

Cleaning Equipment

• Use the approved McDonalds electronic equipment cleaning kit that the register and cashless system

  Yes

  No

  N/A

• It is recommended that you use the approved cleaning card on the

• Payment Entry Devices to ensure they are functioning properly

  Yes

  No

  N/A

• 2019 © McDonald's Corporation

DT Technology Health Check

VERSION: 1

Cable Management

• All network and equipment cables should be neatly tied up with

  Yes

  No

  N/A

• Velcro should be used instead of zip ties to allow for easier troubleshooting and putting the cabling back afterward

  Yes

  No

  N/A

• DRIVE THRU PRESENT BOOTH

  Yes

  No

  N/A

• Drive Thru Present Booth

  Yes

  No

  N/A

• Answers

  Yes

  No

  N/A

• Are the Present Booth registers working properly?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Is the register (or registers) protected from spills?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Are the registers in the correct location? (Refer to the Equipment Layouts on pages 18-24)

  Yes

  No

  N/A

• Are the registers labeled properly?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Are any plastic pieces on the register broken or cracked?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• (If present) is the PED, Coin Changer, Cash Drawer, and

  Yes

  No

  N/A

• printer in the Drive Thru Present booth functioning properly?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• 2019 © McDonald's Corporation

DT Technology Health Check

VERSION: 1

• (If present) is the PED being handed out the present window

  Yes

  No

  N/A

• for mobile pay, is the PED securely mounted on a paddle and

  Yes

  No

  N/A

• is there enough cable so the PED can be handed out the

  Yes

  No

  N/A

• window?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Are there any broken or missing pieces on the PED?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Does touchless mobile payment reader work on the PED?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• This can be tested with a device that has mobile pay like

  Yes

  No

  N/A

• Apple Pay or with a NFC/RFID card tester

  Yes

  No

  N/A

• Note:

• NFC/RFID card tester order form can be found on the atMcD

  Yes

  No

  N/A

• To use the NFC/RFID test card:

  Yes

  No

  N/A

• 1. Ring up or recall an order

  Yes

  No

  N/A

• 2. Next, hold the test card over the reader

  Yes

  No

  N/A

• 3. The test card light should come on or blink. This

  Yes

  No

  N/A

• 4. correctly

  Yes

  No

  N/A

• Apple Pay

  Yes

  No

  N/A

• Card Tester

  Yes

  No

  N/A

• Is it difficult to swipe or insert a card into the PED?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

PCI Compliance Check:

•  Nothing inserted into the card slot chip reader or card

  Yes

  No

  N/A

• No Issues swipe

  Yes

  No

  N/A

•  Only one cable connected to the PED

  Yes

  No

  N/A

•  No overlay on touchscreen

  Yes

  No

  N/A

• (If present) does the Present Booth scanner work properly?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• 2019 © McDonald's Corporation

• overlay example

  Yes

  No

  N/A

• skimmer

  Yes

  No

  N/A

• example

  Yes

  No

  N/A

DT Technology Health Check

VERSION: 1

• (If present) Test Register Present Booth Scanner:

  Yes

  No

  N/A

• 1. Ring up or recall an order

  Yes

  No

  N/A

• 2. Scan either the test QR Code (0000) or (1111)

  Media

• A successful scan will display the message on the register

  Yes

  No

  N/A

• “The barcode scanned is not a valid offer”

  Yes

  No

  N/A

• 1st Test QR Code (0000)

  Media

• 2nd Test QR Code (1111)

  Media

• The barcode scanned is not a valid offer

  Yes

  No

  N/A

• (If present) does the paper feed button work on the printer?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• (If present) is the printer printing legibly?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• (If present) is the printer clean, free from dirt, debris, and

  Yes

  No

  N/A

• pleasing to view for the crew and customer?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• 2019 © McDonald's Corporation

DT Technology Health Check

VERSION: 1

• (If present) with a cash drawer in the present booth:

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Is it bolted down?

  Yes

  No

  N/A

•  Are money clips present in the cash drawer tray?

  Yes

  No

  N/A

•  Does the cash drawer open smoothly?

  Yes

  No

  N/A

• Is the DT (Drive Thru) bump bar working?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Is the DT (Drive Thru) bump bar properly mounted?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Are the DT (Drive Thru) monitors working?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Are the monitors and cabling away from a heat source?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• 2019 © McDonald's Corporation

DT Technology Health Check

VERSION: 1

• Is the ABS (Automated Beverage Server) working? Be sure to functional daily

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Present Booth ABS on Primary Side

  Yes

  No

  N/A

DRIVE THRU CASHIER BOOTH

• Present Booth ABS on Secondary Side

  Yes

  No

  N/A

Drive Thru Cashier Booth

• Answers

  Yes

  No

  N/A

• Are the Cashier Booth registers working properly?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• 2019 © McDonald's Corporation

DT Technology Health Check

VERSION: 1

• No Issues

  Yes

  No

  N/A

• Are the registers labeled properly?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Is the coin changer working properly? (Different registers Changer Connections)

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Is the (Drive Thru) Cashier booth PED functioning properly?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• 2019 © McDonald's Corporation

DT Technology Health Check

VERSION: 1

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Are there any broken or missing pieces on the PED?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Does touchless mobile payment reader work on the PED?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• This can be tested with a device that has mobile pay like

  Yes

  No

  N/A

• Apple Pay or with a NFC/RFID card tester

  Yes

  No

  N/A

• Note:

• NFC/RFID card tester order form can be found on the

  Yes

  No

  N/A

• To use the NFC/RFID test card:

  Yes

  No

  N/A

• 1. Ring up or recall an order

  Yes

  No

  N/A

• 2. Next, hold the test card over the reader

  Yes

  No

  N/A

• 3. The test card light should come on or blink. This

  Yes

  No

  N/A

• 4. correctly

  Yes

  No

  N/A

• Is it difficult to swipe or insert a card into the PED?

  Yes

  No

  N/A

PCI Compliance Check:

•  Nothing inserted into the card slot chip reader or card

  Yes

  No

  N/A

• swipe

  Yes

  No

  N/A

•  Only one cable connected to the PED

  Yes

  No

  N/A

•  No overlay on touchscreen

  Yes

  No

  N/A

• Apple Pay

  Yes

  No

  N/A

• Card Tester

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Overlay example

  Yes

  No

  N/A

• Skimmer insert

  Yes

  No

  N/A

• 2019 © McDonald's Corporation

DT Technology Health Check

VERSION: 1

• Is the printer working properly and is it easily accessible?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Does the paper feed button work on the printer?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Does the cashier booth register scanner work properly?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Test Register Scanner:

  Yes

  No

  N/A

• 1. Ring up or recall an order

  Yes

  No

  N/A

• 2. Scan either the test QR Code (0000) or (1111) 2nd Test QR Code (1111)

  Media

• Is the printer working properly?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• 2019 © McDonald's Corporation

DT Technology Health Check

VERSION: 1

• Does the paper feed button work on the printer?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Is the printer printing legibly?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Is the cash drawer operational?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Are the money clips present in the cash drawer tray?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Is the cash drawer bolted down?

  Yes

  No

  N/A

• (ensure the drawer freely opens and closes. Loosen, adjust and retighten mounting bolts so the drawer doesn’t constantly move)

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• 2019 © McDonald's Corporation

DT Technology Health Check

VERSION: 1

• Cashier Booth with PED on a paddle and Coin Changer

  Yes

  No

  N/A

HLZ Runner Monitor Area

HLZ Runner Monitor Area

• Answers

  Yes

  No

  N/A

• Is the KVS Controller and monitor working properly?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Is the KVS Controller and monitors labeled? When labelling gone

  Yes

  No

  N/A

• Are all of the production area bump bars working properly?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Are all of the bump bars mounted in the proper location?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Are there any button caps missing from any of the bump bars?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• 2019 © McDonald's Corporation

DT Technology Health Check

VERSION: 1

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Cable

  Yes

  No

  N/A

• Covers

  Yes

  No

  N/A

• HHOT

  Yes

  No

  N/A

• Are the HHOT’s operational?

  Yes

  No

  N/A

• Does the HHOT charge?

  Yes

  No

  N/A

• Answers

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Are the backup batteries in charging cradle?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• (If present) is the blue tooth printer operational?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• (If present) is the printer printing legibly?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Is there a solid Wi-Fi signal outside where the HHOT is used?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• 2019 © McDonald's Corporation

DT Technology Health Check

VERSION: 1

• HEADSETS

  Yes

  No

  N/A

• Are the headsets clean and in good repair?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Are the correct number of headsets available (minimum of 5 working headsets, per standards EOY December 2018)

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Can the crew member clearly hear and understand the customer’s order? All headsets should be Digital, not Analog

  Yes

  No

  N/A

• Here the difference for yourself here

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

OUTDOOR DISPLAY

Outdoor Display

• Are the outdoor CODs / ICODs / ODMBs functioning properly?

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• No Issues

  Yes

  No

  N/A

• Answers

  Yes

  No

  N/A

• 2019 © McDonald's Corporation

DT Technology Health Check

VERSION: 1

• COD (Customer Order Display)

  Yes

  No

  N/A

ICOD (Integrated Customer Order Display)

• ODMB (Outdoor Digital Menu Board)

  Yes

  No

  N/A

DT Technology Health Check SIGN OFF

Health Check Sign Off

• Answers

  Yes

  No

  N/A

• Date Travel Path was Completed:

  Date

• Completed By:

• Summary / Additional Notes:

• 2019 © McDonald's Corporation

DT Technology Health Check

VERSION: 1

Technology Vendor Contact Information

• Tech Topic

Vendor Contact Info

• POS Vendors

  Yes

  No

  N/A

• Coin Changer

  Yes

  No

  N/A

• POS Biometrics

  Yes

  No

  N/A

• PEDs

  Yes

  No

  N/A

• COD/iCOD

  Yes

  No

  N/A

• ODMB

  Yes

  No

  N/A

• Headsets

  Yes

  No

  N/A

• mcdonalds.orders@ncr.com

• 804-364-0446 todd_luke@partech.com

  Yes

  No

  N/A

• 702-685-5646 kari_goolsby@partech.com

  Yes

  No

  N/A

• 800-448-6505x6509 danielle_shedd@partech.com

  Yes

  No

  N/A

• 877-727-8324 david_williams@partech.com

  Yes

  No

  N/A

• NCR

  Yes

  No

  N/A

Customer Care Center

• PAR

  Yes

  No

  N/A

• Sales Managers

• Todd Luke

• Kari Goolsby

  Yes

  No

  N/A

Danielle Shedd

• David Williams

Panasonic

• Sales Managers

• Dan Wigant

• Rich Gingras

• Steve Naida

  Yes

  No

  N/A

• MAPS

  Yes

  No

  N/A

• Christina Leis 620-663-9193 X 179

  Yes

  No

  N/A

• Zachary Halferty 620-663-9193 X 216

  Yes

  No

  N/A

• Jody Arbogast 620-663-9193 X 135

  Yes

  No

  N/A

• Crane Payment Innovations

  Yes

  No

  N/A

• Order through SpendSmart or call:

  Yes

  No

  N/A

Technical Support

• Contact your POS Vendor to Order

• dan.wigant@us.panasonic.com

  Yes

  No

  N/A

• rich.gingras@us.panasonic.com

  Yes

  No

  N/A

steve.naida@panasonic.com

• christina.leis@gomaps.com

  Yes

  No

  N/A

• zach.halferty@gomaps.com

  Yes

  No

  N/A

• jody.arbogast@gomaps.com

  Yes

  No

  N/A

• 1-800-225-0580 Option #5

  Yes

  No

  N/A

• Verifone

  Yes

  No

  N/A

• Support is handled through the help desk and the POS Vendors

  Yes

  No

  N/A

BR Metal Technologies

Customer Service

• Everbrite

  Yes

  No

  N/A

• Delphi

  Yes

  No

  N/A

• Texas Digital

  Yes

  No

  N/A

• HME

  Yes

  No

  N/A

• To Place an order

  Yes

  No

  N/A

For more Information

• To Place an Order

  Yes

  No

  N/A

• For more information

  Yes

  No

  N/A

• https://www.hme.com/qsr/

  Yes

  No

  N/A

• 3MFoodServiceTrades@mmm.com

  Yes

  No

  N/A

• www.3M.com/drivethru

  Yes

  No

  N/A

• Why POS Biometrics?

• COD Disconnect Instructions

  Yes

  No

  N/A

• Digital Menu Board Material Order Contact list for Anchor Bolts, COD Cover (Shroud), and

  Yes

  No

  N/A

• Foundation Covers

  Yes

  No

  N/A

• All headsets, per NRBES Standards should be

  Yes

  No

  N/A

• Digital versus Analog, effective 12/31/2018

  Yes

  No

  N/A

• Current Digital Models

  Yes

  No

  N/A

• 3M: G5, XT-1,

  Yes

  No

  N/A

• HME: 6000, 6100, EOS, EOS HD, ION HQ,

  Yes

  No

  N/A

• ODYSSEY IQ, WIRELESS, WIRELESS IQ

  Yes

  No

  N/A

Panasonic: WX-C3010

• GMA Scanners

  Yes

  No

  N/A

• Replacement Scanners handled through your POS Vendor

  Yes

  No

  N/A

• Iconex

  Yes

  No

  N/A

• To Place an order www.iconexstore.com

  Yes

  No

  N/A

• McDonald’s SpendSmart Marketplace

  Yes

  No

  N/A

POS Cleaning Supplies Information

• Hospitality Cleaning Kit

  Yes

  No

  N/A

• Bump Bar Caps

  Yes

  No

  N/A

• BDAP

  Yes

  No

  N/A

• 2019 © McDonald's Corporation

• These can also be purchased directly from

  Yes

  No

  N/A

• Panasonic Parts Department at 847-467-4500 or 866-472-6767 option 1,1

• For more details, please refer to the BDAP

• Setup Reference Guide for routing options

  Yes

  No

  N/A

DT Technology Health Check

VERSION: 1

• DT Be Well Served Layouts

• 2019 © McDonald's Corporation

• Coin Changer Connections

  Yes

  No

  N/A

• INFORMATION SHEET: Crane Payment Industries (CPI) Coin Changer Connections to McDonald’s Registers

  Yes

  No

  N/A

• PORTS on Devices

  Yes

  No

  N/A

• The current coin changer supplied by Crane (CPI) has an RJ45 data port

  Yes

  No

  N/A

• The PAR register has an RJ45 port (8-pin) for COM1

  Yes

  No

  N/A

• PAN & NCR have an RJ50 port (10-pin) for COM1

  Yes

  No

  N/A

• VENDOR CABLES

  Yes

  No

  N/A

• CPI provides two data cables with every coin changer

  Yes

  No

  N/A

• An RJ45->RJ45 data cable labeled COIN DISP on one end and POS on the other

• An RJ45->DB9 converter cable

  Yes

  No

  N/A

• PAN supplies a DB9->RJ50 converter cable with every JS-970

  Yes

  No

  N/A

• NCR has a DB9->RJ50 converter cable available to order if you’re connecting a coin changer, but it is not supplied unless ordered

  Yes

  No

  N/A

• PAR supplies a DB9->RJ45 converter cable if they know you’re connecting a coin changer on the POS Order

  Yes

  No

  N/A

• Here are the FINAL ANSWERS

  Yes

  No

  N/A

• HOW TO CONNECT CRANE Coin Changers to McDonald’s POS REGISTERS

  Yes

  No

  N/A

• Note: Cables are proprietary and have specific pinouts. Standard Ethernet cables will NOT work

  Yes

  No

  N/A

• PANASONIC JS-970 or NCR XR7 – You MUST use TWO Cables to connect

• The COM1 Port on these registers is RJ50. You’ll need to obtain a cable from your POS vendor that converts RJ50-

  Yes

  No

  N/A

>DB9

• PAN: RJ50->DB9 converter cable JS-970KM9010-M (this cable is included with every JS-970 register)

  Yes

  No

  N/A

• NCR: RJ50->DB9 converter cable 1432-C337-0007 (not included – need to order separately)

  Yes

  No

  N/A

• Use this cable to connect to the register on the RJ50 port COM1

  Yes

  No

  N/A

• Included with your new coin changer is a DB9->RJ45 converter cable

  Yes

  No

  N/A

• Connect the DB9 to the register converter cable

  Yes

  No

  N/A

• Connect the RJ45 to the coin changer

  Yes

  No

  N/A

• PAR 8315 – Two Options

  Yes

  No

  N/A

• OPTION 1: The COM1 Port on these registers is RJ45. Included with your new coin changer is a RJ45->RJ45 cable

  Yes

  No

  N/A

• Look on the cable for the end labeled “POS”. Connect this to the PAR 8315 port COM1

  Yes

  No

  N/A

• Look on the cable for the end labeled “COIN DISP”. Connect this end to the Coin Changer

• OPTION 2: If you have any issues, you can also use an alternate 2-piece cable connection similar to the PAN/NCR solution

  Yes

  No

  N/A

• PAR RJ45 to DB9 converter cable C4823-01 RJ45 (not included – need to order separately)

  Yes

  No

  N/A

• Use this cable from PAR to connect to the register on the RJ45 port COM1

  Yes

  No

  N/A

• Included with your new coin changer is a DB9->RJ45 converter cable

  Yes

  No

  N/A

• Connect the DB9 to the register converter cable

  Yes

  No

  N/A

• Connect the RJ45 to the coin change

  Yes

  No

  N/A