duplicate -V 1.4 DOSE OPS EXCELLENCE REVIEW

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

FIRST IMPRESSION

• Parking area and DT lane clean / Maintained

  Yes

  No

  N/A

• Store front is cleaned and well maintained,Glass door is clean , no finger marks, menu QR code marked, opening hours sticker available, garbage bin clean<br>

  Yes

  No

  N/A

• All interior and exterior lighting (entrances, exits, aisles, walkways and drive thru) are working properly

  Yes

  No

  N/A

• The tables and chairs in the Dining room are not wobbling and in good repair, clean and maintained

  Yes

  No

  N/A

• Air curtains are working and in good repair

  Yes

  No

  N/A

• Exterior and interior Dose sign boards are working / clean, branch signage switched on during sunset

  Yes

  No

  N/A

• All floor and walking surfaces are clean, dry, and in good repair (includes team and customer areas, indoor and outdoors)

  Yes

  No

  N/A

• Front of the house walls, ceilings, maintained ,clean , no evidence of shoemarks or dirt buildup, plants clean and fresh<br>

  Yes

  No

  N/A

• Condiment bar is clean, well stacked and maintained<br>

  Yes

  No

  N/A

• Retail stand update with all beans , merchandise , prices and clean <br>

  Yes

  No

  N/A

• Restrooms are clean, stocked, and well maintained ,checklist is available and updated ,air freshner working

  Yes

  No

  N/A

• Separate mops are labelled & used for restrooms , all the mop buckets are clean and empty.

  Yes

  No

  N/A

• Cleaning tools are clean and maintained are stored at designated area and cleaning products guide available , stored away from the food

  Yes

  No

  N/A

• Back door entrance area is clean, maintained and door is locked at all times

  Yes

  No

  N/A

• The team is replacing dirty disposable tissues after cleaning

  Yes

  No

  N/A

• The bar ( Hot/Cold sections) are clean, ice bins clean,ice not melted ,closed after use, Ice scoop properly stored and well maintained<br>

  Yes

  No

  N/A

• POS area clean and organised,Package food fully displayed , items priced

  Yes

  No

  N/A

• Bussing tray is available and the team is following the bussing procedures with bussing tray, sanitser and tissues

  Yes

  No

  N/A

• All the wooden serving trays are clean and sanitised and maintained

  Yes

  No

  N/A

• All Trash bins are clean , working with pedal operated, trash not full and visible for the customers

  Yes

  No

  N/A

• Food Case /Grab and Go chiller products are displayed as per Dose standards/Quality

  Yes

  No

  N/A

• All the workstation sinks are clean and empty<br>

  Yes

  No

  N/A

EXCELLENT SERVICE

• Customers are verbally greeted, eye contact is made and they are thanked at the POS

  Yes

  No

  N/A

• Barista can speak of key promotional priorities and make upselling , customer mobile number and name requested for Nugtah<br>

  Yes

  No

  N/A

• Average speed of customer service doesnot exceed 3 minutes

  Yes

  No

  N/A

• Customers are thanked and eye contact is made at the Hand-off Plane, pagers used if available<br>

  Yes

  No

  N/A

• All menu items/ new promotional products/condiments and toppings are available to the guests/Team aware of the preperation procedures<br>

  Yes

  No

  N/A

• Customers are verbally greeted and they are thanked at the speaker box( DT)

  Yes

  No

  N/A

• Barista can speak of key promotional priorities and make upselling(DT),customer mobile number and name requested for Nugtah<br>

  Yes

  No

  N/A

• DT(Drive Thru) headsets, speakers are working and in use (DT)

  Yes

  No

  N/A

• Music system( ipod) function properly (clear sound, minimal background noise with the approved Dose list )

  Yes

  No

  N/A

• Ipad POS is working and infront screen represent current promotion

  Yes

  No

  N/A

• Uniform code standards are followed. Aprons are clean and are not worn during breaks. Headgear /Caps are used in the operations area. Name tags are worn

  Yes

  No

  N/A

• No team member is smoking or eating Infront of the branch or in a visible place to customers

  Yes

  No

  N/A

• All umbrellas are secured to the base at all times and are taken down when required by weather conditions

  Yes

  No

  N/A

• In the occurrence of a service delay or inconvenience, staff are offering solutions / alternatives to resolve the issue./Team following LAST( Listen/Apologize/Solve/Thank),There is second cash till open during peak hours if applicable<br>

  Yes

  No

  N/A

• The dining AC area temperature is set at 20-22 C and the fan is in medium

  Yes

  No

  N/A

• All team members follow personal hygiene ( Short hair, trimmed beard , finger nails trimmed)

  Yes

  No

  N/A

• Deployment Chart is utilised properly for all team members

  Yes

  No

  N/A

COFFEE EXCELLENCE

• Water Potability : Potability reports, Maintenance of water filters( TDS 80-130 ) , In case not working properly is MR raised

  Yes

  No

  N/A

• All types of espresso machines and grinders are calibrated to pull ( 18g-36 ml in 30-33 sec ) /record updated on an hourly basis<br>

  Yes

  No

  N/A

• All Espresso shots preparation fresh only by order , No advance preparation for the shot, ground coffee not dispensed inside the grouphead in advance

  Yes

  No

  N/A

• "Order and observe a barista preparing an espresso beverage of your choice . Ensure the barista is using the perfect moose/ Milk Steaming Routine latte art in use. And confirm the beverage<br>is made to standards. Record beverage name and give description here:"<br>

  Yes

  No

  N/A

• Order and observe a barista preparing cold beverage of your choice. Ensure the barista is following all Major Steps and that the beverage is made to standards. Record beverage name and give description here:

  Yes

  No

  N/A

• All food / beverage products found as per Dose quality standards, FIFO Followed

  Yes

  No

  N/A

• All beverage ingredient sauces are clean labeled and stored at the right temperature with expiry date,squeezer bottle in good repair<br>

  Yes

  No

  N/A

• Pour over machine is calibrated and working properly

  Yes

  No

  N/A

• Dose recipe card booklet/Quick reference file available in the store and being used and partner aware of it<br>

  Yes

  No

  N/A

• All weighing scales(Orion,Lunar, Pearl,Mixing scale) and timers are clean in working condition

  Yes

  No

  N/A

• Temper machine is clean and maintained and pressure at 23 bar

  Yes

  No

  N/A

• Ice machine are making clean crystal ice and size of the cube is 23 and cleaning procedures in place

  Yes

  No

  N/A

• COD machine is programmed correctly , clean and timer in use as per Dose standard working perfectly,flask is closed M/O COD registered in M/O sheet<br>

  Yes

  No

  N/A

• Espresso grinder is labelled( Classic /Dose blend) for the name of the coffee beans used and expiry date, specialty grinder clean and maintained

  Yes

  No

  N/A

• Espresso machine, porta filter cleaning process in use .Pressure between 9-12 bar, cleaning brush available, water temperature 92c ,top of the machine empty

  Yes

  No

  N/A

• Steaming pitchers are rinsed after each use , perfect moose are in use if applicable with the right pitcher

  Yes

  No

  N/A

SAFETY & SECURITY

• All permits and licenses as required by government are not expired and are posted in the store.(Store licence ,Civil defence , Vat certificate).All team members has a valid baladeya cards

  Yes

  No

  N/A

• Duty Roster and daily record book Notebook is available and tasks being completed daily / weekly in proper way<br>

  Yes

  No

  N/A

• No Out of Date Product, Semi-finished Product or Ingredients in use , team not tampering with the hold time, product without shelf life marked - Product 1<br>

  Yes

  No

  N/A

• No Out of Date Product, Semi-finished Product or Ingredients in use , team not tampering with the hold time, product without shelf life marked - Product 2<br>

  Yes

  No

  N/A

• No Out of Date Product, Semi-finished Product or Ingredients in use , team not tampering with the hold time, product without shelf life marked - Product 3 / Displayed products Expired<br>

  Yes

  No

  N/A

• All food products stored in a safe way and inside the proper food container, proper air circulation inside the chiller<br>

  Yes

  No

  N/A

• All products with correct shelf life marked as per the expiration check list<br>

  Yes

  No

  N/A

• Team making proper steps and practice handwashing procedures as per the requirement.<br>

  Yes

  No

  N/A

• Hand wash basins to be in place with soap, sanitiser , disposable hand towel, hand wash instructions and dedicated garbage bin<br>

  Yes

  No

  N/A

• No Foreign Matter observed in Product – No micro cross contamination risks observed( stapler/notice board pins,rusted equipments,cutting board with scratches, chipped coffee server)

  Yes

  No

  N/A

• No evidence of pest infestation ( cockroach, Flies, rodents)

  Yes

  No

  N/A

• Approved Chemicals Used / Clearly Labelled / Correct Storage/MSDS available /Not expired<br>

  Yes

  No

  N/A

• Correct Sanitizers & Concentrations,Sanitiser ppm is between 50-100 ppm, 24 hrs hold time marked,Vegiwash in use(10-25 ppm),test strips available and in use<br>

  Yes

  No

  N/A

• Hot water(120F/49 C) available in the dish washing sink<br>

  Yes

  No

  N/A

• Potentially Hazardous food is not stored at Room temperature/Danger zone<br>

  Yes

  No

  N/A

• All floor drains , are maintained clean and covered at all times, all the wall drainage holes to be closed and maintained<br><br>

  Yes

  No

  N/A

• Smallware/Equipment food contact surfaces approved , clean and in good condition<br>

  Yes

  No

  N/A

• BOH walls ,ceilings maintained,clean / lights functioning<br>

  Yes

  No

  N/A

• All food tongs, cutting board and knife are kept clean and maintained at all times<br>

  Yes

  No

  N/A

• Receiving procedures are followed for any delivery of stocks and products not left unattended <br>

  Yes

  No

  N/A

• Warehouse receiving trolley available, maintained clean and stored in designated place<br>

  Yes

  No

  N/A

• First aid tool box available containing all required items,and with in expired date , in case any missing did you raise request or purchase from petty cash

  Yes

  No

  N/A

• Fire alarms is clear of faults ( if in place)

  Yes

  No

  N/A

• Fire extinguishers are accessible . & has been serviced in the past year by vendor ( sticker should be existed ).Fire sprinkler well maintained

  Yes

  No

  N/A

• Plug socket are in good condition and not overloaded with extension wires,Is there exposed electrical wiring or electrical sockets in the store<br>

  Yes

  No

  N/A

• Ordering by par level, material and merchandise is stored correctly to reduce hazards at work stations,BOH

  Yes

  No

  N/A

• Unsafe work conditions are promptly reported and corrected, and documents (Hazard Condition forms) are on file at manager’s work station

  Yes

  No

  N/A

• Affidavit/Key record completed

  Yes

  No

  N/A

• Employee food is not stored inside the store

  Yes

  No

  N/A

• The team use wet floor sign while mopping the floor

  Yes

  No

  N/A

• CCTV cameras are assigned in correct location and working perfectly,In case not working did you raise it to IT Dep

  Yes

  No

  N/A

• Insect killer is working properly/ Sticky boards replaced

  Yes

  No

  N/A

• Products are stored 15 cm from the floor and 5 cms away from the wall

  Yes

  No

  N/A

• Are all team members wearing face mask , hair net/cap and Gloves inside the store

  Yes

  No

  N/A

• All ladders and step stools have non-slip treads , non slip feet , are in good condition and are of appropriate hieght for the task

  Yes

  No

  N/A

EQUIPMENT MAINTENANCE

• Storage Freezers / Walkin Freezers at –18c or Colder and no ice buildup

  Yes

  No

  N/A

• Pastry Case temperature must be between 0 to 5 c and checklist updated

  Yes

  No

  N/A

• All Refrigerator temperatures must be between 0 to 5 °C

  Yes

  No

  N/A

• Ice cream machine is sanitised properly, cleaning brushes available , free of buildup

  Yes

  No

  N/A

• All refrigerator, freezer in good condition and clean,rubber gaskets clean, condenser fans cover guard clean, in case not working MR raised <br>

  Yes

  No

  N/A

• Mary chef oven heat program as per Dose standard and clean inside/outside

  Yes

  No

  N/A

• Mixer machine clean and in good repair and cleaning process in use ,in case not working MR raised

  Yes

  No

  N/A

• Dishwasher machine clean , water tempetarure at 49 c ,sanitiser connected and refilled,in case not working MR raised

  Yes

  No

  N/A

• Blender clean and well maintained

  Yes

  No

  N/A

• Orange juice machine working in good condition,in case not working MR raised

  Yes

  No

  N/A

• Pyrometer available hot/Cold and calibrated

  Yes

  No

  N/A

ADMIN-TRAINING

• All information and communication that baristas need to know are posted ( community board is up to date ),Weekly communication about operational updates/ new promotions are available and posted

  Yes

  No

  N/A

• Team work schedules are posted per business need ,Finger print update with store employee

  Yes

  No

  N/A

• Training plans are set up and current for all team members.,IDP, Online training completed

  Yes

  No

  N/A

• The store has Barista Trainers who have completed the Barista Trainer Training and Certification

  Yes

  No

  N/A

• All team have received safety orientation training and documents (acknowledgment forms) are on file at manager’s work station (where applicable)

  Yes

  No

  N/A

• Incident Report Forms are available and all incidents are reported within 24 hours. Copies of the Incident Report Forms are on file in the store

  Yes

  No

  N/A

• Staff has all the basic knowledge to work in the respective positions and able to answer any questions raised on this regard

  Yes

  No

  N/A

• Operation Excellence Review Conducted by

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• Shift In Charge

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