Duty Manager Report - final?

• Report started at

  Date

• Duty Manager name

• Emergency board photo

  Media

• Customer services

  Select Paula Wren Kim King Kerry Hoar

  • Paula Wren
  • Kim King
  • Kerry Hoar

• Security onsite today

  Select David Ling Clare Benton Aaron Wright Terry Whetter Richmond Oko Mensah Darren Pearce Atiq Ehsan Borris Dechev Moses Ogun Naveed Malik (cover) Inderjeet Joshan (cover) Other cover

  • David Ling
  • Clare Benton
  • Aaron Wright
  • Terry Whetter
  • Richmond Oko Mensah
  • Darren Pearce
  • Atiq Ehsan
  • Borris Dechev
  • Moses Ogun
  • Naveed Malik (cover)
  • Inderjeet Joshan (cover)
  • Other cover

• Cleaners onsite morning

  Select Steve Robertson Maz Iqbal Dave Thomas Sharon Phillips Reece Cull Heather Gates Steve Whetter Dave Wright Elvis Kwakye Martin Dewsnapp Chris Pope Zeny Smith Daniel McDonnell

  • Steve Robertson
  • Maz Iqbal
  • Dave Thomas
  • Sharon Phillips
  • Reece Cull
  • Heather Gates
  • Steve Whetter
  • Dave Wright
  • Elvis Kwakye
  • Martin Dewsnapp
  • Chris Pope
  • Zeny Smith
  • Daniel McDonnell

• Cleaners onsite afternoon

  Select Steve Robertson Maz Iqbal Dave Thomas Sharon Phillips Reece Cull Heather Gates Steve Whetter Dave Wright Elvis Kwakye Martin Dewsnapp Chris Pope Zeny Smith Daniel McDonnell

  • Steve Robertson
  • Maz Iqbal
  • Dave Thomas
  • Sharon Phillips
  • Reece Cull
  • Heather Gates
  • Steve Whetter
  • Dave Wright
  • Elvis Kwakye
  • Martin Dewsnapp
  • Chris Pope
  • Zeny Smith
  • Daniel McDonnell

• Tech onsite today

  Select Tim Hoad Rob Brennan Francis Webb Tony Dadd

  • Tim Hoad
  • Rob Brennan
  • Francis Webb
  • Tony Dadd

• Contractors called out

Contractor

• Contractor name

• Reason for call out

• Time called

  Date

• Time attended

  Date

• Work complete and equipment back in service

  Yes

  No, not attended

  No, further work required

• Photograph work docket

  Media

• Significant complaints attended at CSD or by phone or email

Complaint

• Details of complaint

• Complainant name, address, phone

• Immediate action taken

• Follow up required? What and who?

• Number of passing comments signed off at CSD

• Incidents/accidents/dangerous occurrences/security incidents

Incident

• Description of incident

• Location

• Time of incident

  Date

• Report completed?

  Yes

  No

  N/A

• Total number of incidents

• Morning DM deister patrol completed prior to shops opening?

• Afternoon DM deister patrol completed by 2.30pm?

• Log book read and signed morning and evening

• Footfall

  Slow

  Average

  Busy

• Car Park

  Slow

  Average

  Busy

• Any waste collections today

  Bins (twice per week)

  Compactor

  Cardboard

• Photograph waste transfer notes

  Media

Documents in DM in tray

• Complaints log from CSD

• DM deister report

• Number of waste transfer notes

• Number of incident reports

• Number of contractor work dockets

• Manual barrier raises

Barrier raise

• Time raised

  Date

• By who

  Select David Tim Clare Sam Vince Steve

  • David
  • Tim
  • Clare
  • Sam
  • Vince
  • Steve

• Why

• Parking penalty tickets issued

• Any comments? Reasons for non-compliance, cleaning/security/maintenance issues, staff issues, notable events etc

• Supporting photos

  Media

• Sign off

  Sign