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Risk Assessment

Instructions: 1. Answer "Yes" or "No" on the hazards below, identify who can be harmed and 2. Complete assessment by providing digital signature. 3. Share your report by exporting as PDF.

Hazards

  • Is there a safe place to park at the property?

DO NOT ENTER CUSTOMER'S HOME. Please explain that you are unable to proceed with your visit, leave the customer’s home and contact your Team Manager to explain the situation. If you are in doubt about whether or not to enter a customer’s home, contact your Team Manager for advice.

  • Is responsible adult present in the property?

DO NOT ENTER CUSTOMER'S HOME. Please explain that you are unable to proceed with your visit, leave the customer’s home and contact your Team Manager to explain the situation. If you are in doubt about whether or not to enter a customer’s home, contact your Team Manager for advice.

  • Is customer or another person in the customer’s home is acting in an aggressive or threatening manner?

DO NOT ENTER CUSTOMER'S HOME. Please explain that you are unable to proceed with your visit, leave the customer’s home and contact your Team Manager to explain the situation. If you are in doubt about whether or not to enter a customer’s home, contact your Team Manager for advice.

  • Is an animal on the premises which is not effectively restrained?

  • Is this animal showing signs of aggression?

  • Has this animal been effectively restrain / locked away?

DO NOT ENTER CUSTOMER'S HOME. Please explain that you are unable to proceed with your visit, leave the customer’s home and contact your Team Manager to explain the situation. If you are in doubt about whether or not to enter a customer’s home, contact your Team Manager for advice.

  • Is any other reason to believe that it would not be safe or prudent to do so or if it would cause you personal distress (for example, if the customer is inappropriately dressed or acting inappropriately under the influence of intoxicating drink or drugs)

DO NOT ENTER CUSTOMER'S HOME. Please explain that you are unable to proceed with your visit, leave the customer’s home and contact your Team Manager to explain the situation. If you are in doubt about whether or not to enter a customer’s home, contact your Team Manager for advice.

  • Is there any critical / IT / medical equipment in the property ?

Please inform the customer power will need to be isolated for certain period of time.

  • Can this critical / IT / medical equipment be turned off for duration of works?

DO NOT ENTER CUSTOMER'S HOME. Please explain that you are unable to proceed with your visit, leave the customer’s home and contact your Team Manager to explain the situation. If you are in doubt about whether or not to enter a customer’s home, contact your Team Manager for advice.

Rules for Field Operatives whilst working in a customer’s home:

 Do not allow the customer or other responsible adult to leave you alone in the house with a child or children.  Always maintain a respectful physical distance between you and the customer or any child or other person present in the customer’s home.  Do not use language or body language which could be construed as intimidating, offensive, discriminatory, sexually suggestive or unduly personal.  Always ask for permission before entering a room into which you have not been invited and only enter bedrooms if it is necessary to complete your work.  Always leave open the doors to the rooms in which you are working unless it is necessary to close them for health & safety reasons.  Always ask permission before moving any personal possessions of the customer which prevent you completing your work  Do leave a customer’s home immediately if requested to do so for any reason.

Miscellaneous:

 If you are accompanied in your work by an apprentice or work experience student you must not leave that person unsupervised in a customer’s home.  If you are accompanied in your work by a client / Search employee whose duties do not normally involve accessing customer’s homes, you must not leave that person unsupervised in a customer’s home.  You are responsible for ensuring that any apprentice, work experience student or other client / Search employee who accompanies you in your work is aware of the rules contained above.

  • Sign as completed:

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.