Did the engineer discuss the Fault History with the customer?
Has the fault now been rectified
Did the Engineer carry out a physical check on the dish
- dish replaced
- lnb replaced
- Stb replaced
- Cabling replaced
- Customer Education
Is the problem resolved?
Was there anything that could have been done differently on first visit to avoid issues?
Has all work been completed to a high standard?
Cable entry hole sealed and brick burst plate used
Is the customer happy with the resolution?
Does the customer have a good understanding of problem and actions to resolve?
Was aftercare promoted and card left on-site
Any customer issues outstanding
Does the post visit review match the completed engineer seg30 report?
Is there a requirement to feedback findings to engineer?