East 3 Seg 30 Post Visit Document

• Job Number

• Date of Seg Visit

  Date

• Engineer Tech Code

• Engineer

  Sign

• Post Visit Conducted on

  Date

• Completed By

  Sign

• Origonal Job Type

• Ladder Used

• Location
  Address

Fault finding: Customer Feedback

• Did the engineer discuss the Fault History with the customer?

  Yes

  No

  N/A

• Has the fault now been rectified

  Yes

  No

  N/A

• Did the Engineer carry out a physical check on the dish

  Yes

  No

  N/A

• Tm comments

Work Carried out

• What work has been completed

  Select dish replaced lnb replaced Stb replaced Cabling replaced Customer Education Other

  • dish replaced
  • lnb replaced
  • Stb replaced
  • Cabling replaced
  • Customer Education
  • Other

• Tm Comments

Quality feedback

• Is the problem resolved?

  Yes

  No

  N/A

• Was there anything that could have been done differently on first visit to avoid issues?<br><br>

  Yes

  No

  N/A

• Has all work been completed to a high standard?<br>

  Yes

  No

  N/A

• Cable entry hole sealed and brick burst plate used

  Yes

  No

  N/A

• Tm Comments

Customer

• Is the customer happy with the resolution?

  Yes

  No

  N/A

• Does the customer have a good understanding of problem and actions to resolve?

  Yes

  No

  N/A

• Was aftercare promoted and card left on-site

  Yes

  No

  N/A

• Any customer issues outstanding

  Yes

  No

  N/A

• Tm Comments

Engineer

• Does the post visit review match the completed engineer seg30 report?

  Yes

  No

  N/A

• Is there a requirement to feedback findings to engineer?

  yes

  no

• Tm Comments

Pictures of Visit

• Pictures

  Media