EC Operational Audit

• Document No.

• EC Code

• Visit Date

  Date

• Prepared by

  Tamer

  Bachir

Outdoor Look

• The front area and surrounding is tidy and well kept?

  Yes

  No

  N/A

• AC compressors are in good visual condition?

  Yes

  No

  N/A

• Firefighting room is locked and tidy on the inside?

  Yes

  No

  N/A

• Water pressure pumps operational (water & fire)?

  Yes

  No

  N/A

• External paint in good condition?

  Yes

  No

  N/A

Reception & Waiting Area

• PBX Phone is operational and password protected?

  Yes

  No

  N/A

• Is the list of extensions displayed?

  Yes

  No

  N/A

• PC is password protected?

  Yes

  No

  N/A

• Are social networking sites blocked?

  Yes

  No

  N/A

• Electrical covers and fittings are secure?

  Yes

  No

  N/A

• Token dispenser is functioning properly?

  Yes

  No

  N/A

• The way of interaction and information given to customers are adequate?

  Yes

  No

  N/A

• Applicants documents are checked properly?

  Yes

  No

  N/A

• Does the security guard maintain a logbook?

  Yes

  No

  N/A

• Are the waiting seats arranged properly?

  Yes

  No

  N/A

• In case of crowd, is it managed properly?

  Yes

  No

  N/A

• Fire extinguishers are maintained?

  Yes

  No

  N/A

Site Manager / Supervisor

• Filing cabinet is neat and files are properly arranged?

  Yes

  No

  N/A

• EC Directory files are stored in assigned directory and a shortcut is available on desktop?

  Yes

  No

  N/A

• Furniture are clean and tidy?

  Yes

  No

  N/A

• PC is password protected?

  Yes

  No

  N/A

• Is there a shared folder with Supervisor/Reception with properly defined access rights?

  Yes

  No

  N/A

• Attendance reporting system operational and password protected?

  Yes

  No

  N/A

• QS system operational and password protected?

  Yes

  No

  N/A

• Operator names are defined on QS?

  Yes

  No

  N/A

• CCTV system operational and password protected?

  Yes

  No

  N/A

• Operators annual leave schedule is kept by the manager/supervisor and updated?

  Yes

  No

  N/A

• Internet access is restricted?

  Yes

  No

  N/A

• Zoho is accessible? Leave system is functioning properly?

  Yes

  No

  N/A

• Breaks are scheduled?

  Yes

  No

  N/A

• Is there enough management/supervisory presence on the ground?

  Yes

  No

  N/A

• Issues / Input / Feedback from Supervisor/Manager?

  Yes

  No

  N/A

Operators Cubicles

• Workstations including backdrop are set up correctly?

  Yes

  No

  N/A

• Camera to backdrop distance is 1.8 - 2.0 meter?

  Yes

  No

  N/A

• Workstation accessories are in good condition? (keyboard, monitor, pimped, keypad, MSO)?

  Yes

  No

  N/A

• QS components are functional? (Caller device, Counter display)

  Yes

  No

  N/A

• Phone is functional and extensions list is available?

  Yes

  No

  N/A

• Operators are registered for bio log-in?

  Yes

  No

  N/A

• Operators understand the criticality and importance of strictly using own user account?

  Yes

  No

  N/A

• Operators wear badges and are well groomed?

  Yes

  No

  N/A

• Satisfactory cleanliness (bins, windows, curtains, desk...)?

  Yes

  No

  N/A

Server Room

• Server door locked?

  Yes

  No

  N/A

• Acceptable cold temperature?

  Yes

  No

  N/A

• Cables are properly arranged?

  Yes

  No

  N/A

• UPS batteries are charging and UPS is functional?

  Yes

  No

  N/A

• QS system server is password protected?

  Yes

  No

  N/A

• QS recording retrieval is possible (2 weeks old)?

  Yes

  No

  N/A

• Server log book is in use?

  Yes

  No

  N/A

• Fire extinguishers are maintained?

  Yes

  No

  N/A

Electrical Room

• No external hardware are connected to switches?

  Yes

  No

  N/A

• Breakers are in good condition?

  Yes

  No

  N/A

Kitchen

• Area is clean and insect free?

  Yes

  No

  N/A

• Furniture and equipments are in good condition?

  Yes

  No

  N/A

Toilets

• Floor is clean?

  Yes

  No

  N/A

• Air freshness are in place?

  Yes

  No

  N/A

• Lights and fans are functioning?

  Yes

  No

  N/A

• Doors / Soap Dispensers / Taps / Hoses functioning properly?

  Yes

  No

  N/A

• Garbage bins are available and emptied regularly?

  Yes

  No

  N/A

Storage

• Items are stored in an organized way?

  Yes

  No

  N/A

• The quantities available are reasonable considering the site consumption?

  Yes

  No

  N/A

• Inventory quantities are being tracked?

  Yes

  No

  N/A