Education Institute Health & Community Care Site Audit

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Number of Staff

So I can best understand how I can help you, do you mind if I ask you some questions about your organisation?

• What does your company specialise in?

• How long have you been in operation for?

• What do you believe is your competitive advantage?

• To become more competitive, where do you feel the business could improve?

• what are the primary goals for your business over the next 12 to 24 months?

• What will be your obstacles to achieving your 12 to 24 goals?

Taking into consideration your administration staff through to Team Leaders/Middle Management, can you please answer yes or No if you feel your business could benefit by improving the following:

• Quality Customer Services

  Yes

  No

  N/A

• Regulating Compliance

  Yes

  No

  N/A

• Continuous Improvement

  Yes

  No

  N/A

• Information Systems

  Yes

  No

  N/A

• Organise Work Priorities

  Yes

  No

  N/A

• Exercise Initiative

  Yes

  No

  N/A

• Time Management

  Yes

  No

  N/A

• HR Management

  Yes

  No

  N/A

• Manage All Documentation Internal & External

  Yes

  No

  N/A

• Manageing a Worksafe Environment

  Yes

  No

  N/A

• Record Keeping

  Yes

  No

  N/A

• Accounts Receivable/Payable

  Yes

  No

  N/A

• Produce Reports

  Yes

  No

  N/A

• Audtiting

  Yes

  No

  N/A

• Employees Knowing & following Policies & Procedures

  Yes

  No

  N/A

• Effective Communication

  Yes

  No

  N/A

• Process Customer Issues

  Yes

  No

  N/A

• Lead/Develop a Work Team

  Yes

  No

  N/A

• Dispute Resolution

  Yes

  No

  N/A

• Job Ownership/Attitude

  Yes

  No

  N/A

• Staff Retention

  Yes

  No

  N/A

Careers

• Clinical Care

  Yes

  No

  N/A

• Specialist Nursing Care

  Yes

  No

  N/A

• Understanding of accreditation process

  Yes

  No

  N/A

• Understanding of information systems

  Yes

  No

  N/A

• Employees Knowing & following Policies & Procedures

  Yes

  No

  N/A

• Quality Customer Services

  Yes

  No

  N/A

• Internal Communication

  Yes

  No

  N/A

• Resident Advocacy

  Yes

  No

  N/A

• Documentation

  Yes

  No

  N/A

• Infection Control

  Yes

  No

  N/A

• Time Management

  Yes

  No

  N/A

• Organise Priorities

  Yes

  No

  N/A

• House Keeping

  Yes

  No

  N/A

• Problem Solving

  Yes

  No

  N/A

• OH&S

  Yes

  No

  N/A

• Manual Handling

  Yes

  No

  N/A

• Exercise Initiative

  Yes

  No

  N/A

• Job Ownership/Attitude

  Yes

  No

  N/A

• Culture/Moral

  Yes

  No

  N/A

• Literacy

  Yes

  No

  N/A

• Conflict Management

  Yes

  No

  N/A

• Staff Retention

  Yes

  No

  N/A

• Communicate with Families

  Yes

  No

  N/A

Activities

• Activity programs

  Yes

  No

  N/A

• Resident Advocacy

  Yes

  No

  N/A

• Time Management

  Yes

  No

  N/A

• Understanding of accreditation process

  Yes

  No

  N/A

• Cultural awareness

  Yes

  No

  N/A

• Internal Communication

  Yes

  No

  N/A

• Documentation

  Yes

  No

  N/A

• Understanding of information systems

  Yes

  No

  N/A

• Manual Handling

  Yes

  No

  N/A

• Employees Knowing & following Policies & Procedures

  Yes

  No

  N/A

• Quality Customer Services

  Yes

  No

  N/A

• Infection Control

  Yes

  No

  N/A

• OH&S

  Yes

  No

  N/A

• Job Ownership/Attitude

  Yes

  No

  N/A

• Culture/Moral

  Yes

  No

  N/A

• Literacy

  Yes

  No

  N/A

• Conflict Management

  Yes

  No

  N/A

• Staff Retention

  Yes

  No

  N/A

Laundry/Cleaning

• Infection Control

  Yes

  No

  N/A

• Cleaning Schedules

  Yes

  No

  N/A

• Time Management

  Yes

  No

  N/A

• OH&S

  Yes

  No

  N/A

• Manual Handling

  Yes

  No

  N/A

• Understanding of accreditation process

  Yes

  No

  N/A

• Documentation

  Yes

  No

  N/A

• Internal Communication

  Yes

  No

  N/A

• Efficiency

  Yes

  No

  N/A

• Quality

  Yes

  No

  N/A

• Employees Knowing & following Policies & Procedures

  Yes

  No

  N/A

• House Keeping

  Yes

  No

  N/A

• Problem Solving

  Yes

  No

  N/A

• Team Work

  Yes

  No

  N/A

• Exercise Initiative

  Yes

  No

  N/A

• Job Ownership/Attitude

  Yes

  No

  N/A

• Culture/Moral

  Yes

  No

  N/A

• Attitude

  Yes

  No

  N/A

• Literacy

  Yes

  No

  N/A

• Conflict Management

  Yes

  No

  N/A

• Staff Retention

  Yes

  No

  N/A

• Awareness of their role in Overal Structure

  Yes

  No

  N/A

Kitchen

• Food Handling

  Yes

  No

  N/A

• Infection Control

  Yes

  No

  N/A

• Food Safety Practices

  Yes

  No

  N/A

• Efficiency

  Yes

  No

  N/A

• Quality

  Yes

  No

  N/A

• Employees Knowing & following Policies & Procedures

  Yes

  No

  N/A

• Identifying & Dealing with Issues

  Yes

  No

  N/A

• Time Management

  Yes

  No

  N/A

• Care of Equipment

  Yes

  No

  N/A

• Preventative Maintenance

  Yes

  No

  N/A

• House Keeping

  Yes

  No

  N/A

• Manual Handling

  Yes

  No

  N/A

• Hazard Identification

  Yes

  No

  N/A

• Documentation

  Yes

  No

  N/A

• Internal Communication

  Yes

  No

  N/A

• Literacy

  Yes

  No

  N/A

• Auditing

  Yes

  No

  N/A

• Awareness of their role in Overal Structure

  Yes

  No

  N/A