Title Page
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Audit Title
Customer
Customer
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In the last 3 days have you performed a documented coaching session relating to customer?
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In the last 14 days have you performed a documented coaching session relating to customer?
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In the last 30 days have you performed a documented coaching session relating to customer?
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When was the last conversation?
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Whom was it with?
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Which behaviours did you agree on, and how are you managing this person as a result?
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In the last 2 days have you documented an EE way observation?
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When?
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Whom was this with?
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Which behaviours did you agree on, and how are you managing this person as a result?
Stock Integrity
Stock integrity
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Have you performed a scheduled stock count in the last 2 months?
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When?
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What was the loss? What stock management behaviours did you implement as a result?
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Have you performed a random line stock check in the last week?
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When?
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What was the loss? What stock management behaviours did you implement as a result?
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Have you competed a stock recall in the last 3 months?
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When
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Did you complete the recall to 100%?
Compliance
Compliance
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In the last 14 days have you done a daily envelope check?
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When was the last CIF Reconciliation you performed?
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Did you provide anyone with any feedback?
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What was the feedback and what was the outcome of the conversation?
Connected Growth
Connected growth
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Have you had a documented conversation with a member of staff regarding connected growth in the last 5 days?
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When?
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Whom was this with?
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Specifically what was the topic of discussion?
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Which behaviours did you agree on, and how are you managing this person as a result?
