Title Page
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EE Passport Control
Title page
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Please select the date and time of your visit
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Which store are you visiting?
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Please take a photo of the outside of the store you are visiting.
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Please enter your name and contact details.
Entering the store/MMFW
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If there were three members of staff on the shop floor, was the concierge podium manned?
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Were all staff members wearing name badges?
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Are customers being acknowledged within 30 seconds of entering the store?
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Are customers being fully greeted within 2 minutes of entering the store?
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Are staff members pro-actively giving customers their name?
Understand my Needs
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Was the customers purpose of visit established?
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Was the customers existing network established?
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Are customers being asked about how they use their current device?
Show me & Let me try/HMD
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Are there appropriate demonstration devices on the shop floor? (Charged, on, and with active demo SIM cards)?
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Are coverage checks being carried out?
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Are CRF's being used?
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Are staff actively listening and summarising customers needs?
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Is WIFI calling being discussed?
Brilliant Set-Up/BTWINY
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Are customers being offered a device set-up?
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Is the data copier working and being used?
Store Environment
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Is there any missing POS? Please list:
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Please photograph any POS errors
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Are there any devices missing and/or replaced with dummies? Please list:
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Are there any other points you would like to flag about this store?
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Please add any additional photos for feedback
