Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Store Aim,
Become known for great customer service within Leeds and the whole of EE ensure we are the customer choice of store training return custom and raising footfall from them neighbouring stores.
EE LEEDS BRIGGATE R625
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Add media
Brilliant service
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How will we grow customer service in our team on NPS and Mystery Shop?
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How will we improve on queue management and bookable appointments?
Performance.
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Market leading growth, How will we grow performance on all KPI's?
People
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Recruitment, how will we maintain recruiting brilliant people filling the 20 hour vacancy?
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Right people right time, how we will manage Rita's affectively?
Reward and recognition
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How will we recognise our team?
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How will we reward our team?
Consequence management
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How will we hold our team accountable?
Training
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How will we approach our training needs? And what training does our current team need?
Customer complaints
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How will we manage any customer complaints?
FTE and Budgets
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How will we stick to current budgets?
Compliance
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How Will we improve our compliance during Q1?
