Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Select date
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Name of advisor that served you today
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Did you purchase
- NEW
- UPGRADE
- PRE PAY
- HBB
- ACCESSORIES
- OTHER
- NO
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How happy were you with the way you were greeted? (0-10)
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
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Did the sales member ask enough questions around your requirements (0-10)
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
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Did the advisor tell you how we can save you money with our HBB service?
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Did the advisor mention any other products to you such as
- extra phone
- extra sim
- HBB
- MBB
- clone phone
- accessories
- NONE
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How would you rate the advisors friendliness (0-10)
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
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Have you been advised about the service text you will receive?
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Was a welcome wallet issued and used fully?
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Is there anything we could improve/do differently to improve your in store experience
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