EE R838 - Sales observation and feedback

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Observation

• Was the customer greeted upon entry or approached a sales advisor first?

  Select GREETED NOT GREETED

  • GREETED
  • NOT GREETED

• What did the customer come in for?

  Select TOP-UP NEW PAYM UPGRADE PAYG REPAIR GENERAL QUERY

  • TOP-UP
  • NEW PAYM
  • UPGRADE
  • PAYG
  • REPAIR
  • GENERAL QUERY

• Did they summarise back what the customer came in for?

  Select YES NO N/A

  • YES
  • NO
  • N/A

• Was compass opened?

  Select YES NO N/A

  • YES
  • NO
  • N/A

• Was the customers query resolved first?

  YES

  NO

  N/A

• What other options were discussed?

  Select UPGRADE / EARLY UPGRADE REPLACEMENT DEVICE SIM ONLY HOME BROADBAND STAR OFFER PAYG SIM NOTHING FREE LOAN PHONE

  • UPGRADE / EARLY UPGRADE
  • REPLACEMENT DEVICE
  • SIM ONLY
  • HOME BROADBAND
  • STAR OFFER
  • PAYG SIM
  • NOTHING
  • FREE LOAN PHONE

Feedback

• What happened?