Employee appraisal

Customer focus <br>- customer satisfaction is a priority<br>- performs well against CQSMA<br>- welcomes customers \ customer management

Personal integrity<br>- follows instruction<br>- punctual and smart<br>- respects others

Drive<br>- can work on own initiative<br>- completes tasks as required<br>- activity trying to progress

Teamwork <br>- Well liked by the team <br>- helps others in their role<br>- evidence of cross training\work

Developing self<br>- completed required training<br>- seeks out training when needed <br>- good attendance record<br>

Analysis and decision making<br>- constructive suggestions<br>- completes task to a good standard<br>- manages customers carefully

Managing change<br>- positive about job,pub and company<br>- adapts to change in this pub<br>- positively encourage others

Operations<br>- follows SOP's <br>- interested in pub performance<br>- works to improve pub

Employee knowledge of pub 10% plan

Employee knowledge of current CQSMA performance

Employee knowledge of stock performance

Overall appraisal score