Employee Engagement 1:1

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Training

• Did you receive induction training on commencement?

  Yes

  No

  N/A

• Did a Supervisor discuss your training needs with you on commencement?

  Yes

  No

  N/A

• On a scale of 1-5, where '1' means extremely unhelpful and '5' means extremely helpful What score reflects how helpful you felt the training was at the commencement of your role?

• Did the Store Mgr work through a training program on a one to one basis?

  Yes

  No

  N/A

• Do you have and use the employee handbook?

  Yes

  No

  N/A

• Was your payroll structure explained to you? (hourly, salary, comp plan, scorecard)

  Yes

  No

  N/A

• On a scale of 1-5, where '1' means extremely unhelpful and '5' means extremely helpful What score reflects how helpful you felt your payroll structure was explained? (hourly, salary, comp plan, scorecard)

• Did you receive training on your payroll structure? (hourly, salary, comp plan, scorecard)

  Yes

  No

  N/A

• On a scale of 1-5, where '1' means extremely unhelpful and '5' means extremely helpful What score reflects how your training of your payroll structure? (hourly, salary, comp plan, scorecard)

• Do you feel that you are 'coached' on the job?

  Yes

  No

  N/A

• On a scale of 1-5, where '1' means extremely undervalued and '5' means extremely valued What score reflects your development on the job?

• Is your STAR training current and/or up to date?

  Yes

  No

  N/A

Valuing "Me" as an Employee

• Do you feel like you are recognized when you have done a good job?

  Yes

  No

  N/A

• On a scale of 1-5, where '1' means extremely undervalued and '5' means extremely valued What score reflects how valued you feel within the Company?

• My Manager consults me on matters of importance to me?

  Yes

  No

  N/A

• My Manager treats me fairly?

  Yes

  No

  N/A

Communication

• Does your Manager give you feedback on how you perform? (Please give an example)

  Yes

  No

  N/A

• How does this feedback make you feel?

• Does your Manager make it clear what is expected of you (daily, monthly)?

  Yes

  No

  N/A

• My Manager is supportive if I have a problem?

  Yes

  No

  N/A

• My Manager keeps me in touch with what's going on?

  Yes

  No

  N/A

• My Manager listens to me if I have any suggestions to make?

  Yes

  No

  N/A

• On a scale of 1-5, where '1' means extremely likely and '5' means extremely unlikely How likely are you leave the company?

• Would you recommend the company to a friend or a relative as a good place to work? (please give reasons)

  Yes

  No

  N/A

Customer Experience

• On a scale of 1-5, where '1' means extremely unimportant and '5' means extremely important How important do you view your role in relation to CSAT and ReadyNow?

• Please give reasons for your previous score?

• Do you feel that your customers are very satisfied (yes) with your interaction?

  Yes

  No

  N/A

• Please use this space to add any further comments, (positive or negative), that you wish to add in relation to working with the Company.

• On a scale of 1-5, where '1' means extremely unimportant and '5' means extremely important How would you value CSAT and ReadyNow?

• Please give reasons for your previous score?

Signatures

• Employee Signature

  Sign

• Manager Signature

  Sign