Engineer Cancellation/Escalation Form

• Engineer Details

• Conducted on

  Date
• Location
  Address

• Is this relating to a Cancellation or Escalation - cancellation

  Cancellation

  Escalation

Cancellation Form

• Job Number 120818719

• Job Type moving home

  Select Service Install - single Install - multi MHO - single MHO - multi De-Install SEG30

  • Service
  • Install - single
  • Install - multi
  • MHO - single
  • MHO - multi
  • De-Install
  • SEG30

• Cancellation Reason- scaffold built in front of property and customer does not want dish on scaffold. Cancellation code 2052

  Select Overnight Customer No Show Booking Error No LOS Communal System NFF Fault Rectified Customer Changed Mind Access Reasons Customer Not Moved In Dish/ Cable Issues Planning Permission Required H&S Impossible DAT/ SAT Other

  • Overnight
  • Customer No Show
  • Booking Error
  • No LOS
  • Communal System
  • NFF
  • Fault Rectified
  • Customer Changed Mind
  • Access Reasons
  • Customer Not Moved In
  • Dish/ Cable Issues
  • Planning Permission Required
  • H&S Impossible
  • DAT/ SAT
  • Other

• Has this job been escalated to a Specialist Engineer? No

  Yes

  No

• Name of Specialist Engineer

• Name of TM escalated to Paul Bryne

• Additional Comments- Job has been put on hold until scaffold comes off

• Add pictures to support cancellation

  Media

Escalation Form

• Job Type

  Select Service Install - single Install - multi MHO - single MHO - multi De-Install SEG30

  • Service
  • Install - single
  • Install - multi
  • MHO - single
  • MHO - multi
  • De-Install
  • SEG30

• Escalation Reason

  Select Steps Triple Ladder Cat Ladder/Pitched Roof Flat Roof Attic Work Near Miss Accident At Work Damage H&S Other

  • Steps
  • Triple Ladder
  • Cat Ladder/Pitched Roof
  • Flat Roof
  • Attic Work
  • Near Miss
  • Accident At Work
  • Damage
  • H&S
  • Other

• Name of TM escalated to

• Additional Comments

• Add pictures to support escalation

  Media