MS (LPE)

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Please enter location number:
  Address
• Please enter location address:
  Address

Visit Information

• Please enter the date of your visit:

  Date

• Day of the Week:

  Select A. Monday B. Tuesday C. Wednesday D. Thursday E. Friday F. Saturday G. Sunday

  • A. Monday
  • B. Tuesday
  • C. Wednesday
  • D. Thursday
  • E. Friday
  • F. Saturday
  • G. Sunday

• During which meal period did you shop this location?

  A. Lunch

  B. Dinner

• When you first entered the order line inside the restaurant, how many guests were in all lines, including yourself?

  A. I was the only person in line

  B. 2 people

  C. 3 people

  D. 4 people

  E. 5 or more people

• How many cash registers were staffed with employees and taking orders while you were in line?

  A. None

  B. 1

  C. 2

  D. 3

  E. 4

• Please enter the name of the person who took your order:

• Please describe the hair color of the person who took your order:

  A. Black

  B. Brown

  C. Blonde

  D. Red

  E. Other

• Please describe the gender of the person who took your order:

  A. Male

  B. Female

• Please indicate the restroom you visited: (Unscored)

  A. Men

  B. Women

• Did the order taker greet you before taking your order?

  A. Yes

  B. No

• If no, give explanation.

• Did the order taker focus their attention on you and treat you in a friendly manner during your transaction?

  1. Yes

  2. No

• If no, give explanation.

• Did the order taker smile and make eye contact with you?

  1. Yes

  2. No

• If no, give explanation.

• Did the order taker ask if you were a LOCO Rewards member?

  Yes

  No

• If no, give an explanation

• Was the order taker ready when you were ready to place your order?

  1. Yes

  2. No

• If no, give explanation.

• Did the employee who presented your order (either at your table or at the counter) interact with you in a friendly manner?

  1. Yes

  2. NO

• If no, give explanation.

• If you were given a pager, did an employee collect the pager when you picked up your order?

  1. Yes

  2. No

• If no, give an explanation

• At any point during your visit, did one or more staff members interact with or engage in friendly conversation with you or other guests?

  1. Yes

  2. No

• If no, give explanation.

• Did you feel like the crew worked as a team to provide a great guest experience?

  Yes

  No

• If no, give explanation.

• Were you thanked and/or offered a parting remark by any employee at any point?

  Yes

  No

• If no, give explanation.

• Taking into account all aspects of this visit, were you delighted by your overall experience at this restaurant?

  Yes

  No

• If no, give explanation.

• Would you describe the service you received today as positive?

  Yes

  No

• If no, give explanation.

• Was your order completed and received in less then 4 minutes?

  Yes

  No

• If no, give explanation.

• If your wait was longer than 5 minutes, did the order taker or another staff member tell you how long you could expect to wait?

  Yes

  No

• If no, give explanation.

• Did you receive a pager to indicate when your order would be ready?

  Yes

  No

• If no, give explanation.

• Did you receive exactly what you ordered?

  Yes

  No

• If no, give explanation.

• Did the order taker suggest an additional menu item, promotion, or combo?

  Yes

  No

• If no, give explanation.

• Did the freshness and quality of the food meet your expectations?

  Yes

  No

• If no, give explanation.

• Was the taste of the food appropriate?

  Yes

  No

• If no, give explanation.

• Was the salsa bar clean and well maintained?

  Yes

  No

• If no, give explanation.

• Was the drink station clean and well maintained?

  Yes

  No

• If no, give explanation.

• Was the salsa bar well stocked?

  Yes

  No

• If no, give explanation.

• Was the drink station well stocked?

  Yes

  No

• If no, give explanation.

• Did you receive condiments that were appropriate to your order?

  Yes

  No

• If no, give explanation.

• Did you receive appropriate utensils with your order?

  Yes

  No

• If no, give explanation.

• Did each item within your order look appetizing and appear to be prepared correctly?

  Yes

  No

• If no, give explanation.

• Were all employees wearing clean approved uniforms?

  Yes

  No

• If no, give explanation.

• Was the interior of the restaurant clean and well maintained?

  Yes

  No

• If no, give explanation.

• Were the dining area trash enclosures clean and not overflowing?

  Yes

  No

• If no, give explanation.

• Was the restaurant free of graffiti?

  Yes

  No

• If no, give explanation.

• Not counting the presence of any graffiti, was the restaurant clean, well maintained, and working?

  Yes

  No

• If no, give explanation.

• Did the restroom have adequate supplies?

  Yes

  No

• If no, give explanation.

• Was the exterior of the restaurant and the parking lot clean and well maintained?

  Yes

  No

• If yes, give explanation.

• Were the exterior signage and lights turned on when appropriate?

  Yes

  No

• If no, give explanation.

• What did the order taker suggest?