Evaluation -Drive Thru Headset

• Conducted on

  Date

• Prepared by

• Team Member:

• Was the team member on time today?

  Yes

  No

  N/A

• Is the employee in complete uniform

  Yes

  No

  N/A

• Hat

• OOBE Shirt and pants

• Belt

• Name Tag

• Non-Slippery shoes

• Black Sox

• Practices and displays proper grooming , hygiene and personal care?

  Yes

  No

  N/A

Taking a Speaker Order

• Warm Welcome

  Yes

  No

  N/A

• Interacts with guest via headset?

  Yes

  No

  N/A

• Enters order accurately and clarifies order details if needed?

  Yes

  No

  N/A

• Suggestive Selling?

  Yes

  No

  N/A

• Condiments

  Yes

  No

  N/A

• Reads back order to ensure accuracy ?

  Yes

  No

  N/A

• Asked Name?

  Yes

  No

  N/A

• Input car description?

  Yes

  No

  N/A

• Relays order total to guest?

  Yes

  No

  N/A

• Assembles beverages (if Beverage Maker is not present).

  Yes

  No

  N/A

• Closing Statement

  Yes

  No

  N/A

• Clearly Communicated

  Yes

  No

  N/A

• My Pleasure!

  Yes

  No

  N/A

• Coaching Tip:

• Signature and print name

  Sign