Information

  • Division:

  • Housekeeper Assigned to Area:

  • Room Number:

  • Conducted on:

  • Prepared by:

  • Script:
    Hello, My name is:____________________________, I am the, ________________________ of Environmental Services Department here at Barnes-Jewish Hospital. Our Department’s Goal is to deliver the Highest level of cleanliness and excellent customer service to our patients and there family members. If this is a convenient time for you, would you be willing to take a few moments and share with me your impression and experience of our service delivery.

CUSTOMER QUESTIONNAIRE:

  • Have you seen your housekeeper today?

  • Was your trash emptied today?

  • Was your floor mopped today?

  • Was your restroom cleaned and disinfected today?

  • Did your housekeeper ask if there's anything I can do before I leave?

AREAS FOR IMPROVEMENT:

  • Nursing?

  • Facilities Engineering?

  • Food & Nutrition?

  • Final Scripting:
    I would like to thank you for sharing your observations with me. We will use this valuable feedback to improve the quality of service we deliver to our patients and there family members. Before I go, is there anything I can do for you?

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