• Script:
    Hello, My name is:____________________________, I am a Preceptor in the Environmental Services Department here at Barnes-Jewish Hospital. Our Department’s Goal is to deliver the Highest level of cleanliness and excellent customer service to our patients and there family members. If this is a convenient time for you, would you be willing to take a few moments and share with me your impression and experience of our service delivery.

Patient Satisfaction Questionnaire:

  • Have you seen your housekeeper today?

  • Did the housekeeper explained to you what they'll be doing?

  • Was your room & restroom cleaned and disinfected today?

  • Did your housekeeper ask if there's anything I can do before I leave?

  • Script:
    Do you mind if I conduct a visual observation of your room?

EVS Visual Observation

  • Does the overall cleanliness of the room meet satisfactory condition? (Floor, Walls, Ceiling, Furniture, Waste-cans, Cubical Curtain)

  • Does the overall cleanliness of the restroom meet satisfactory condition? (Tub/Shower, Toilet, Sink, Mirror, Floor, Walls, Ceiling, Waste-Can, Shower Curtain)

Areas for Improvement

  • Nursing?

  • Facilities Engineering?

  • Food & Nutrition?

  • Environmental Services?

  • Final Scripting:
    I would like to thank you for sharing your input with me. We will use this valuable feedback to improve the quality of service we deliver to our patients and there family members. Before I go, is there anything I can do for you?

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