EW Store visit

• Conducted on

  Date

• Prepared by

• Date/time you visited location

  Date

• Current location

  Select Roseburg 5283 Grants Pass 5320 North Med 2952 East Med 812E South Med 208E KFalls 830E

  • Roseburg 5283
  • Grants Pass 5320
  • North Med 2952
  • East Med 812E
  • South Med 208E
  • KFalls 830E

KSO 1: BTS

• Actual/Goal

• Percentage to goal

• BTS Conversion

KSO 2: T4B

• Actual/Goal

• % to goal

KSO 3: Feature Revenue

• % to Goal

KSO 4: TMO Connect

• Connect Usage % to Goal

Activations

• Actual/Goal

• Prepaid acts:

• New Act Conversion

Customer Experience

• NPS currently

• MTD

• SME

Operations/metrics

• Daily paperwork/ID folder

• SSK

• Device Returns

• Return compliance

• Operational misses

• Top 3 wins/strengths

• 3 main opportunities

• What is the main focus for this week?

Owning your business

• How are you confirming ME’s are connecting?

• Can ME’s speak to all current promos?

• Do you understand feature revenue, and if so, where are you at to Goal?

• How are employees interacting with customers? (Are they behind the pod and enthusiastic?)

• Are ME’s comfortable with having a conversation and recommending services (bts & services) in a one price solution?