Excellence Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Leisure Reception

• Were all staff wearing correct uniform and groomed according to Excellence Standards?

  Yes

  No

  N/A

• Are club opening times advertised in reception and to brand?

  Yes

  No

  N/A

• Did the guest receive a warm, genuine and friendly greeting on entering the club, did they look up from the desk and make eye contact as soon as you walked in?

  Yes

  No

  N/A

• Is a meet the manager poster displayed with comment cards available and postbox?

  Yes

  No

  N/A

• Is the reception desk inviting and uncluttered?

  Yes

  No

  N/A

• On or behind the desk is the VILLAGE branded guest book available?

  Yes

  No

  N/A

• Are Optimum Nutrition Bars in rack displayed on the desk and a Box of Shots?

  Yes

  No

  N/A

• Behind the desk are all the 11 relevant forms/books/information available?

  Yes

  No

  N/A

• Is the Independent Newspaper available at Reception?

  Yes

  No

  N/A

• Are day use membership cards available and a system in place?

  Yes

  No

  N/A

• Is the ON fridge full with Pure Pro 50 Max recovery Speeds Stack and Pure Pro 30

  Yes

  No

  N/A

• Are all relevant materials for managing lost property available at Reception

  Yes

  No

  N/A

• Are VILLAGE white towels available and stacked neatly?

  Yes

  No

  N/A

• Is a towel bin available in the club and suitable to clubs size and space?

  Yes

  No

  N/A

• Are towels charged at £1 to all members?

  Yes

  No

  N/A

• Is music playing at Reception at a suitable level & tempo, if applicable?

  Yes

  No

  N/A

• Are Optimum Nutrition Products displayed in correct branded racks?

  Yes

  No

  N/A

• Is there a suitable stock level of swimming equipment, nutriotional supplements and fitness clothing available in the retail display on the correct white retail wall?

  Yes

  No

  N/A

• Are items priced individually and is there also a full price list displayed?

  Yes

  No

  N/A

• Is the reception area clean and tidy in all areas?

  Yes

  No

  N/A

• Are all turnstiles clean and all operational?

  Yes

  No

  N/A

• Are all facilities explained to residents as appropriate on entering the club?

  Yes

  No

  N/A

• Did you observe incoming calls being answered with the correct greeting of Welcome to Velocity Health & Fitness ... speaking, how may I help?

  Yes

  No

  N/A

• Is there a minimum of 20 MyZone belts on stock?

  Yes

  No

  N/A

• Is eye protection for sunbed/shower use available at reception and tokens?

  Yes

  No

  N/A

• Is there a minimum of 10 myzone watches on stock?

  Yes

  No

  N/A

Communication & Marketing

• Is the studio timetable branded and displayed with take away timetables available?

  Yes

  No

  N/A

• Perfect Fit - poster reflect the titles on the board

  Yes

  No

  N/A

• PT Board - each frame reflects the board

  Yes

  No

  N/A

• MYZONE boards - are the Ribbons posted updated and correct dates

  Yes

  No

  N/A

• Clubs within clubs display

  Yes

  No

  N/A

• Whats On display

  Yes

  No

  N/A

• Member Discounts / Benefits display

  Yes

  No

  N/A

• Perfect Kids Display

  Yes

  No

  N/A

• Member Feedback Display

  Yes

  No

  N/A

• Tell us your story display

  Yes

  No

  N/A

• Is the current referral campaign collateral displayed well in the club with pop up banner, post box and branded pens available?

  Yes

  No

  N/A

Changing Rooms

• Pick 6 lockers and check coat hangers, locker pins, fishtails, promotional materials, numbers and cleanliness?

  Yes

  No

  N/A

• Are benches straight and clean?

  Yes

  No

  N/A

• Are overshoes and swim bags plentiful and available?

  Yes

  No

  N/A

• Are mirrors clean and smear free?

  Yes

  No

  N/A

• Are all showers in working order?

  Yes

  No

  N/A

• Are floors and changing areas free from litter, discarded bottles etc?

  Yes

  No

  N/A

• Are all shower gel /hand soap dispensers topped up and plentiful with standard VILLAGE shower gel - green, Blue hand soap?

  Yes

  No

  N/A

• Are hairdryers in working order?

  Yes

  No

  N/A

• Are tissues (female) and toilet paper available at all standard areas and plentiful?

  Yes

  No

  N/A