Excellence Audit

• Conducted on

  Date

• Prepared by

• Location
  Address

• E-Learning up to date on all members on shift.

  Yes

  No

• LTO Training Completed by Trainers

  Yes

  No

• LTO Quiz Passed

  Above Expectations

  At Expectations

  Below Expectations

• Newest team member quizzed

  Above Expectations

  At Expectations

  Below Expectations

• Number of Trainers Certified

  Above Expectations

  At Expectations

  Below Expectations

• Number of People Certified to Manage Shifts

  Above Expectations

  At Expectations

  Below Expectations

• Development Goals for the Month are Known

  Yes

  No

• Leads are Assigned

  Above Expectations

  At Expectations

  Below Expectations

• S.M.A.R.T Goals are Set for Shift

  Yes

  No

• Team Members aware of Goal

  Above Expectations

  At Expectations

  Below Expectations

• Pre-Shift Meeting Oberved

  Not Observed (wrong time)

  Yes

  No

• Manager knows the Five Firsts

  Yes

  No

Fun and Rewarding Environment

• Staffed Percentage

  Above Expectations

  At Expectations

  Below Expectations

• Manager remains stress-free during shift

  Above Expectations

  At Expectations

  Below Expectations

• Store has a positive environment during shift

  Above Expectations

  At Expectations

  Below Expectations

• Contests are in Place

  Above Expectations

  At Expectations

  Below Expectations

• Staff Knows Detail of Contest

  Above Expectations

  At Expectations

  Below Expectations

• Employee Recognition: Fan Trak Comments Posted, Mystery Shops, etc

  Above Expectations

  At Expectations

  Below Expectations

• Finish Sentence, "It's not the Place..."

  Yes

  No

Community

• Manager is following through on Community Involvement Plan

  Above Expectations

  At Expectations

  Below Expectations

Highest Level of Guest Service

• Employees know BLAST

  Above Expectations

  At Expectations

  Below Expectations

• Managers understand worth of coupon

  Yes

  No

• Smile Tray Observed

  Above Expectations

  At Expectations

  Below Expectations

• Audible Music

  Yes

  No

• How Many Skating Carhops are Certified

  Above Expectations

  At Expectations

  Below Expectations

• Coupons Handed Out if Necessary (5 min or hotshot)

  Above Expectations

  At Expectations

  Below Expectations

• Employees in Proper, Clean Uniforms including Hats

  Yes

  No

• Employee Grooming, hair and Jewelry observed per policy

  Yes

  No

• Garbage aren't overflowing

  Above Expectations

  At Expectations

  Below Expectations

• Lot Free of Clutter

  Above Expectations

  At Expectations

  Below Expectations

• Restrooms Clean

  Above Expectations

  At Expectations

  Below Expectations

• Mints being used (priorities too)

  Yes

  No

• Manager Walk Observed

  Above Expectations

  At Expectations

  Below Expectations

• Uber Orders being Processed correctly

  Yes

  No

• Burgers being marked

  Yes

  No

The 3 F's: Friendliness, Fresh, Fast

Fresh

• Food Held at Proper Amounts

  Above Expectations

  At Expectations

  Below Expectations

• Hold Timers being Used

  Yes

  No

• Temperature of 3 Products

  Above Expectations

  At Expectations

  Below Expectations

• 3 Guest Feedback on Lot

  Above Expectations

  At Expectations

  Below Expectations

• Personal Mystery Shop Quality

  Above Expectations

  At Expectations

  Below Expectations

Fast

• A Sense of Urgency Demonstrated in all Crew

  Above Expectations

  At Expectations

  Below Expectations

• Walking Quickly/Skating Back from Cars

  Yes

  No

• On Time % for the Month

  Above Expectations

  At Expectations

  Below Expectations

• Headset in D/T only during Peak hours

  Yes

  No

• Personal Mystery Shop-Speed

  Above Expectations

  At Expectations

  Below Expectations

• Hop-Outs Observed

  Yes

  No

• 3 Guest Feedback on Lot

  Above Expectations

  At Expectations

  Below Expectations

Friendly

• 3 Guest Feedback on Lot

  Above Expectations

  At Expectations

  Below Expectations

• Name Used for Order Ahead

  Yes

  No

• All Carhop Steps Observed

  Yes

  No

• Friendly Sounding Over the Speaker

  Above Expectations

  At Expectations

  Below Expectations

• Utilizing Proper Phrasing on Switch

  Above Expectations

  At Expectations

  Below Expectations

• Carhop has a Smile on Face

  Above Expectations

  At Expectations

  Below Expectations

• Personal Mystery Shop- Friendliness

  Above Expectations

  At Expectations

  Below Expectations

Safety

• Chemicals Being Stored Away from Food

  Yes

  No

• Temp Logs Completed

  Above Expectations

  At Expectations

  Below Expectations

• Temp Tags Used Correctly and In-Date

  Yes

  No

• No Food Safety Issues Observed

  Yes

  No

• 20/20 Timer Going

  Yes

  No

• No Safety Hazards Observed

  Yes

  No

• PIC has Serv-Safe

  Yes

  No

• Cameras Working

  Yes

  No

• Money is Secured

  Yes

  No

• 60/60 Being Observed

  Yes

  No

• Who can get into the safe?

  Yes

  No

• What do we do in case of?

  Above Expectations

  At Expectations

  Below Expectations

• Food Handler's Cards on File and Up to Date

  Yes

  No

Professionalism

• No Cursing: No making making fun of guests

  Above Expectations

  At Expectations

  Below Expectations

• Schedule Posted in Accordance with Law

  Yes

  No

• Manager is Giving Feedback During Shift

  Above Expectations

  At Expectations

  Below Expectations

• Cleaning List Assigned for Shift

  Above Expectations

  At Expectations

  Below Expectations

• Employee Drinks Being Stored Correctly

  Yes

  No

• All Amcheck Employees Termed

  Yes

  No

Feedback- with one Random Employee

• Sonic is a good place to work?

• My General Manager Cares about the Success of the Store

• My General Manager cares about me as an individual

• Suggestions to make the store better or less stressful?