Title Page
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Conducted on
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Prepared by
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Location
Personal Growth
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E-Learning up to date on all members on shift.
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LTO Training Completed by Trainers
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LTO Quiz Passed
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Newest team member quizzed
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Number of Trainers Certified
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Number of People Certified to Manage Shifts
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Development Goals for the Month are Known
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Leads are Assigned
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S.M.A.R.T Goals are Set for Shift
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Team Members aware of Goal
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Pre-Shift Meeting Oberved
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Manager knows the Five Firsts
Fun and Rewarding Environment
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Staffed Percentage
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Manager remains stress-free during shift
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Store has a positive environment during shift
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Contests are in Place
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Staff Knows Detail of Contest
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Employee Recognition: Fan Trak Comments Posted, Mystery Shops, etc
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Finish Sentence, "It's not the Place..."
Community
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Manager is following through on Community Involvement Plan
Highest Level of Guest Service
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Employees know BLAST
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Managers understand worth of coupon
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Smile Tray Observed
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Audible Music
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How Many Skating Carhops are Certified
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Coupons Handed Out if Necessary (5 min or hotshot)
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Employees in Proper, Clean Uniforms including Hats
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Employee Grooming, hair and Jewelry observed per policy
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Garbage aren't overflowing
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Lot Free of Clutter
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Restrooms Clean
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Mints being used (priorities too)
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Manager Walk Observed
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Uber Orders being Processed correctly
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Burgers being marked
The 3 F's: Friendliness, Fresh, Fast
Fresh
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Food Held at Proper Amounts
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Hold Timers being Used
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Temperature of 3 Products
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3 Guest Feedback on Lot
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Personal Mystery Shop Quality
Fast
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A Sense of Urgency Demonstrated in all Crew
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Walking Quickly/Skating Back from Cars
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On Time % for the Month
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Headset in D/T only during Peak hours
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Personal Mystery Shop-Speed
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Hop-Outs Observed
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3 Guest Feedback on Lot
Friendly
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3 Guest Feedback on Lot
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Name Used for Order Ahead
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All Carhop Steps Observed
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Friendly Sounding Over the Speaker
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Utilizing Proper Phrasing on Switch
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Carhop has a Smile on Face
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Personal Mystery Shop- Friendliness
Safety
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Chemicals Being Stored Away from Food
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Temp Logs Completed
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Temp Tags Used Correctly and In-Date
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No Food Safety Issues Observed
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20/20 Timer Going
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No Safety Hazards Observed
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PIC has Serv-Safe
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Cameras Working
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Money is Secured
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60/60 Being Observed
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Who can get into the safe?
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What do we do in case of?
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Food Handler's Cards on File and Up to Date
Professionalism
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No Cursing: No making making fun of guests
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Schedule Posted in Accordance with Law
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Manager is Giving Feedback During Shift
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Cleaning List Assigned for Shift
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Employee Drinks Being Stored Correctly
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All Amcheck Employees Termed
Feedback- with one Random Employee
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Sonic is a good place to work?
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My General Manager Cares about the Success of the Store
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My General Manager cares about me as an individual
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Suggestions to make the store better or less stressful?
