External kitchen/Shift Manager Interview - Oct 15

• Candidate Name

• AMRIS reference

• First Interviewer

• Second Interviewer

• Location of Interview

• Interview Date

  Date

To Be completed by Area Manager

• Proof of right to work checked and copied (photographed on signed backing paper)?

  yes

  no

Introduction: “My name is ……… etc. This Interview will last approximately 60 minutes and is an opportunity to talk to you in a bit more detail about what you have achieved and what your motivations are for wanting to join JD Wetherspoon. If at any time you want me to repeat a question you haven’t understood just say so. At the end if there are any questions you wish to ask you can do so then. Please don’t be put off by me taking notes, it’s something I have to do as we will be referring to them later. Ok lets get started.”

• Are all personal details correct - address, email and phone number?

  Yes

  No

  N/A

• What position are you applying for?

  Shift Manager

  Kitchen Manager

• What pub are you applying for?

• Where did you see this job advert?

• Can you talk me through your job history and tell me a bit about each job and why you left. (Job title, responsibilities, sales etc)

Tell me a bit more about your current role

• Company name, size and location

• Team size, including kitchen if applicable

• Current sales

• Year to year growth

• Annual profit

ONLY COMPLETE FOR AN EX JDW EMPLOYEE

• Which pub/pubs did you work in?

• Who was your last Pub Manager and Area Manager

• What was your reason for leaving?

Drive

• What motivates you at work?

• Tell me about a time when you have had a target that you had to achieve. What did you do to achieve it? Did you achieve it?

• Tell me about a time when you missed a deadline. What would you do differently?

• What makes you feel under pressure? How do you cope with this?

Team Working

• What do you think is so important about team work?

• What motivates you when working in a team?

• How would you motivate a team of staff running a shift in a pub?

• What would you do if you disagreed with a decision that the rest of the management team agreed on?

Analysing and Decision making

• What experience do you have of dealing with business paperwork

• How do you organise yourself at work?

• What factors would you take into account when placing an order for food/liquor?

Gaining Commitment

• How would you describe your style when managing a team?

• Give me an example of when you have had to influence someone to get something done. What did you do?

Customer Focus

• What does excellent customer service mean to you?

• Can you give me a recent example of something you have done for a customer to go the extra mile?

• Who are our competitors? What do they do better than Wetherspoon and what should we do to beat them?

• How would you deal with a customer who complained their food was cold?

Managing performance

• Tell me about a time when you have had to manage the performance of someone that works for you. What did you do?

• How do you ensure that standards are met in your current role?

Managing change

• Tell me about a time when you have been asked to do a job that you did not want to do. What happened?

• What ideas have you had for improving business in your current role? How have these been implemented?

Developing self and others

• Tell me about a member of staff who you have developed. Who were they and what are they doing now?

• How do you train staff in your current role?

• What training courses have you been on recently?

• Where do you see yourself in 5 years time?

Company culture

• What do you know about JD Wetherspoon

• Why do you want to work for JDW?

• Have you visited a JD Wetherspoon pub recently?

  No

  Yes

• What did you like about the pub on the visit?

• What could we have done better?

• (Sm's) All our mangers do their first 6 weeks working in the kitchen, why do you think this is?

• (SM's) What do you think about working in the kitchen?

If you were successful for a Shift Manager position:

• What challenges do you think you would face?

• What is your understanding of what your responsibilities would be?

• What development needs do you think you would have?

• In what time-scale would you see yourself as a PM?

Please now ask the quick fire questions, then ask if the candidate has any questions

• Current Rate of Pay / salary and Hours - discuss the company basic salary and benefits

• How would you propose to travel to work - if public transport explain that early and late shifts may not be serviced by public transport

• Willing to relocate? If so where?

  yes

  no

• Should you be successful how much notice do you need to give?

• Any holidays booked in the next 6 months? If so when?

  No

  Yes

• “Thank you, that is the end of your interview. Do you have any questions for me?

Feedback - summary of the interview

• Has genuine reasons for applying?

  Yes

  No

  N/A

• Has a good understanding of what the job will entail?

  Yes

  No

  N/A

• Has good JDW knowledge and has visited our pubs?

  Yes

  No

  N/A

• Experience in customer facing and/or retail environments

  Yes

  No

  N/A

• Evidence of supervisory experience?

  Yes

  No

  N/A

• Consistent track record?

  Yes

  No

  N/A

Competency - 1 poor to 5 excellent

• Drive

• Team Working

• Analysing and decision making

• Gaining commitment

• Customer focus

• Managing Performance

• Managing change

• Developing self / others

• Outcome

  OFFER

  REGRET

• Position Appointed

  Shift Manager

  Kitchen Manager

• Pub Name

• Pub Number

• Start Date - the start date is dependant on Recruitment receiving all interview documentation and the new starters completed paperwork in ample time – start dates can not be the week after the interview

• Salary - Shift Manager - £19,895 Kitchen Manager - £20,990 - standard rate

• Full Time Hours (Note number of hours if PT)

  Full Time

  Part Time

REGRET

• Reason 1

• Reason 2

Note – Your Recruitment & Training Coordinator will send out confirmation of offer letters and regret letters on your behalf - Please return the completed interview notes and a copy of the PORTW documentation as soon as possible to your recruitment co-ordinator

• Area Manager

  Sign

• Second Interviewer

  Sign