Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Personal Control
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Check Room Discrepancy
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Add media
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Check Day Use Room
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Check & Approved Paid Out/Rebate
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Check/Approve/Open/Control Store Requisition
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Department Control & Direct Check With Department PIC
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Inspect 2 VR Room
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Check Guest In House List
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Check Banquet Invoice Payment
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Check Room Out Of Order
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External Building
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Cleanliness of Outdoor Area
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Add media
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Check All Logo, Signage, Banner In Good Condition
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Check All Outdoor Lighting
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Make Sure Security Standby
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Check Arrangement for VIP or Group Arrival At Parking Area
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Check All Car, Motorcycle, Bus Are Parked Accordingly
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Any Staff Not In Station During Working Hour
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Restaurant
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Promotion Board At Entrance
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Greeter Standby At The Entrance
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Make Sure The Staff Schedule
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Make Sure All Lighting Working Properly
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Make Sure All Music Background Is Playing
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Check The Cleanliness of Restaurant Area
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Check Any Special Reservation
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Check All Staff Grooming
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Check Buffet, Make Sure All Set Up
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Check The Flow Of Service
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Make Sure All Food Display Is In Order
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Check All Event Preparations
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Banquet
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Check Event Preparations
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Check Staff Grooming
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Monitor Events With Banquet PIC
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Check Arrangement For VIP With Banquet PIC
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Check Meeting Rooms Cleanliness
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Check Meeting Room Set Up According To The Latest Confirmation
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Make Sure Buffet & Coffee Break Are Presentable
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Meet And Greet The Organizer
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Make Sure All Linens Are In Good Conditions
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Make Sure Audio & Sound Set Up And Tested
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Make Sure AC & Lighting Working Properly
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Make Sure Staff Standby
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Make Sure Room Lay Out Has Briefed To All Staff
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Make Sure Food Supply From Kitchen In Timely Manner
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Make Sure All Banquet Equipment Stored Properly
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Make Sure AC & Lighting Off After Events
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Make Sure Meeting Room Locked After Events
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Kitchen
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Make Sure Kitchen Staff Standby
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Check Kitchen Area Cleanliness
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Make Sure All Lighting In Good Condition
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Make Sure All Exhaust Working Properly
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Check Condition Of Freezer & Chiller
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Make Sure Steward Standby For Cleaning
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Check Ala Carte Order Service
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Check & Investigate Any Lost or Breakage Items
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Lobby
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Check Lobby & Toilet Cleanliness
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Make Sure Front Desk & Security Staff Standby
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Make Sure Music Background Is Playing
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Make Sure AC Is Working Properly
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Make Sure All Lighting Working Properly
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Check Staff Grooming
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Make Sure Promotional Items Are In Place
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Check Cleanliness Of Staircase
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Check Cleanliness Of Lobby Sofa
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Monitor Guest Check In/Check Out
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Back of The House
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Check Staff Locker Cleanliness
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Make Sure All Equipment Are Stored Properly
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Check Cleanliness Of Pantry
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Guest Corridor
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Make Sure Guest Corridor Free From Smell
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Make Sure All Lighting Working Properly
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Check All Exit Door
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Check Any Clear Up Plate On Corridor
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Make Sure Fire Extinguisher In Place
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Engineering Workshop
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Make Sure Engineering Staff Standby
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Check Engineering Ware House
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Check Ground Tank and Fire Pump
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Check Gasses & Fuel
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Check TV Channel For All Guest Rooms
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Back Office
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Make Sure Office Is Locked
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Check For Confidential File Left And Keep Safely
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Make Sure AC Is Off
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Make Sure Garbage Is Empty
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Make Sure Floor Is Clean
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Guest Comment
Guest Courtesy Call
Additional Note