Facilities QSA Mobile Team

• Qube Reference

• Site Name

• Conducted on

  Date

• Prepared by

• Location
  Address

• Weather Condition

1, Everything Correct

• Are the team on site?

  Yes

  No

• First Impressions: Are the staff working? (ie. not in van. If team not on site N/A)

  Yes

  No

• Uniform Correct and Presentable?

  4=Excellent

  3=Good

  2=unsatisfactory

• Wearing correct PPE as necessary?

  Yes

  No

Van & Procedures

• Do you want to audit the van?

  Yes

  No

• Is the van exterior clean?

  Yes

  No

• Cabin & dashboard clean & free from mess? (papers/keys)

  Yes

  No

• Is the back of the van organised & clean?

  Yes

  No

• Are all tools/ equipment in good working order?

  Yes

  No

• Van correctly stocked? (cleaning products, lightbulbs)

  Yes

  No

• Are Keys correctly labelled & securely stored?

  Yes

  No

  N/A

• Is the Scope of Services up to date & correctly completed?

  Yes

  No

  N/A

• Why is it not completed?

• Following correct procedures (ie. H&S)

  Yes

  No

• Is the team a good advertisement for Encore?

  Yes

  No

• Do you want to audit system testing?

  Yes

  No

• Emergency lighting tests correctly logged?

  Yes

  No

  N/A

• Fire system testing correctly logged in Fire Log Book?

  Yes

  No

  N/A

• Has any electrical equipment on site been PAT Tested?

  Yes

  No

  N/A

2, The Estate Looks Great. A, Internal Communal: An overall assessment on all stair cores/ buildings

• Do you want to audit internal areas?

  Yes

  No

• First Impressions: Does entrance foyer look clean & well maintained?

  Yes

  No

• Door entry system Clean & Working?

  Yes

  No

  N/A

• Entry Door(s) Clean, in working order & secure?

  Yes

  No

  N/A

• Post boxes Clean & Tidy? (e.g. no junk mail)

  Yes

  No

  N/A

• Skirtings & surfaces Clean & Free of dust?

  Yes

  No

  N/A

• Lift Surround, mirrors and interior clean?

  Yes

  No

  N/A

• Carpet / flooring clean & in good condition?

  Yes

  No

• HS Obstructions to hallways Free from bikes, pushchairs, boxes etc?

  Yes

  No

• HS Obstructions to stairs Free from litter and obstructions?

  Yes

  No

• Bannisters & handrails Clean & in good order?

  Yes

  No

  N/A

• Windows Clean & in good order?

  Yes

  No

  N/A

• Lighting Clean & working? (ie. no light bulbs out, free of bugs and cobwebs)

  Yes

  No

  N/A

• Walls & ceilings In good order (i.e. no marks, gouges etc)

  Yes

  No

• Fixtures & fittings Clean & in good order? (e.g. doors, light fittings etc)

  Yes

  No

• Signage & Notices Current & look good? (evacuation, info & manadatory)

  Yes

  No

  N/A

• Overall: Are the Internal areas good (or excellent)? 2=Unsatisfactory, 3=Good, 4=Excellent

B Bin stores (Residents can judge us ENTIRELY by the state of the Bin Store!)

• Do you want to audit bin stores?

  Yes

  No

• Bin Stores Clean, tidy & well-organised?

  Yes

  No

• Signage In place & look good? (recycling, instructions etc)

  Yes

  No

  N/A

• Overall: Are the Bin stores good (or excellent)? 2=Unsatisfactory, 3=Good, 4=Excellent

C External

• Do you want to audit external areas?

  Yes

  No

• First Impressions Clean & well maintained?

  Yes

  No

• Gates (Car & Pedestrian) In good working order & closing correctly?

  Yes

  No

  N/A

• Litter Is the site free from litter & rubbish?

  Yes

  No

• Lights Are they clean and working?

  Yes

  No

  N/A

• Paving / flooring Clean and in good order?

  Yes

  No

• Facade Clean & in good order? (eg. brickwork, render)

  Yes

  No

• Gutters & drains In good order?

  Yes

  No

  N/A

• Windows Clean & in good order?

  Yes

  No

  N/A

• Fixtures & Fittings Clean & in good order? (e.g. doors, light fittings etc)

  Yes

  No

• Signage In place & look good? (evacuation, info & manadatory)

  Yes

  No

  N/A

• Overall: Are the External areas good (or excellent)? 2=Unsatisfactory, 3=Good, 4=Excellent

• Do you want to audit play equipment?

  Yes

  No

• Are there any visible defects with the play equipment?

  Yes

  No

• Is the play equipment clean?

  Yes

  No

• Is the surrounding ground cover safe?

  Yes

  No

D Gardens

• Do you want to audit the gardens?

  Yes

  No

• Are the gardens maintained by facilities? If the answer is No inspection not required!

  Yes

  No

  N/A

• First Impressions Clean & well maintained?

  Yes

  No

• Grass Well Maintained?

  Yes

  No

  N/A

• Edge of lawns Well Maintained?

  Yes

  No

• Fallen leaves Picked up as required? (Seasonal)

  Yes

  No

  N/A

• Trees, shrubs & plants Well Maintained? Pruned/ No Fungus/ No branches causing issues?

  Yes

  No

  N/A

• Weeds Are gardens or paved areas weed-free?

  Yes

  No

  N/A

• Overall: Are the Gardens good (or excellent)? 2=Unsatisfactory, 3=Good, 4=Excellent

Car Parks

• Do you want to audit car parks?

  Yes

  No

• First Impressions Clean & well maintained?

  Yes

  No

• Paved Areas Clean & well maintained? (eg. line markings)

  Yes

  No

  N/A

• Signage Good condition & adequate?

  Yes

  No

  N/A

• Lighting Good condition & adequate?

  Yes

  No

  N/A

• Store and Bike Rooms Clean & well maintained?

  Yes

  No

  N/A

• Overall: Are the Carpark and Store rooms good (or excellent)? 2=Unsatisfactory, 3=Good, 4=Excellent

Leisure Facilities & Common Rooms

• Do you want to audit leisure facilities?

  Yes

  No

• First Impressions Clean & well maintained?

  Yes

  No

• Flooring Clean, good condition & no damage?

  Yes

  No

• Windows Clean & in good order?

  Yes

  No

  N/A

• Walls & Ceilings Painted surfaces in good order?

  Yes

  No

• Lighting Good condition & adequate?

  Yes

  No

• Fixtures & fittings Clean & in good order?

  Yes

  No

• Signage Clean & in good order? Evacuation and Mandatory

  Yes

  No

  N/A

• Gym Equipment Clean & in good working order?

  Yes

  No

  N/A

• Does the equipment need to be taken out of action?

  Yes

  No

  N/A

• Changing rooms clean and in good condition?

  Yes

  No

  N/A

• Does the estate have a swimming pool?

  Yes

  No

• Swimming pool Clean and in good condition?

  Yes

  No

• Are the pool checks completed?

  Yes

  No

• Are the chemicals stored correctly?

  Yes

  No

• Overall: Are the Leisure Facilities good (or excellent)? 2=Unsatisfactory, 3=Good, 4=Excellent

Overall Impression

• Does the Estate Look Great? (from a customer and H&S point of view) 2=Unsatisfactory, 3=Good, 4=Excellent

• Imagine you lived here: would you be happy? What is the overall impression?

Key Actions Items: Discuss with Caretaker and revisit next audit.

• Key Item 1

• Key Item 2

• Key Item 3

• Key Item 4

• Key Item 5