Information
-
Audit Title
-
Client / Site
-
Conducted on
-
Prepared by
-
Location
-
Personnel
Facility Exterior
-
Is the exterior signage clean and properly illuminated?
-
Faded or out of date?
-
Is the pavement and concrete well-maintained?
-
Are the customer parking areas clearly identified and easy to find?
-
Is the landscaping well-maintained?
-
Add media
-
-
Is the building exterior well-maintained?
-
Have outdated promotional banners been removed?
-
Is the lot free from vehicles that appear to be abandoned?<br>(i.e. vehicles with flat tires or missing body parts)
-
Have vehicles received from other dealers been processed to reflect the current dealer's standards?<br>(i.e. no license plate frames and labels from other dealers)
Service Reception and Consulting
-
Does signage appear necessary and convey a positive message?<br>(i.e. Direct people to the proper places without being too negative)
-
Service Advisor workstations clean and neat, free of unneeded materials?<br>(i.e. no food or non-essential items visible to customers)
-
Area well-maintained and uncluttered?<br>(i.e. free of old parts and not used as a storage area)
Emergency
-
Access and egress paths clear
-
First aid kit accessible
-
Fire fighting equipment easily accessible
Kitchen
-
Drains (floor and sink) clear and free flowing
-
Taps free from drips
-
Fridge clean, good condition
-
Microwave clean and maintained
-
Oven/stove safe and clean
-
Area free from pests or evidence thereof
External
-
Seating available and safe
-
Tables safe and clean
-
Waste and cigarette butt bins available
-
Washing line safe and in good condition
-
Boundary fences safe and secure
-
Overhead structures safe and secure
BBQ area
-
Cooking area clean and free from waste/rubbish
-
Area around BBQ free of grease
-
BBQ safe and in good condition
-
Gas supply secured to gad cooker/heater
Laundry
-
Electrical equipment tested and tagged and current
-
Lighting operating as designed
-
Floor/area free from water and being wet
-
Dryer filter clean
More
-
Other comments
Sign Off
-
On site representative
-
Auditor's signature