Fair Trader Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

General company information

• Add location
  Address

• Select date

  Date

• Company details the same as at last audit or application.<br>

  Yes

  No

  N/A

• contact details as previously supplied?<br><br>

  Yes

  No

  N/A

Associations and qualifications

• Member of any other trade association?<br>

  Yes

  No

  N/A

• Copy of certificates

  Media

• Waste transfer certificate?

  Yes

  No

  N/A

• Waste transfer certificate

  Media

Insurance details

• Public liability cover £2m minimum (£5m for highways work)?

  Yes

  No

  N/A

• Photograph of insurance certificate

  Media

Staff and staff training

• Are the staff the same as previous audit/application?

  Yes

  No

  N/A

• Are full details held of staff training/qualifications?

  Yes

  No

  N/A

• Photograph of new staff training certificates etc...

  Media

• Are all relevant staff CRB checked?

  Yes

  No

  N/A

Complaints procedure

• Complaints procedure in place as per terms and conditions.<br>

  Yes

  No

  N/A

• Example of complaint records checked.

  Yes

  No

  N/A

Advertising

• Is advertising compliant with relevant legislation?

  Yes

  No

  N/A

• Photograph of advert.

  Media

Paperwork and contracts

• Business names information provided?

  Yes

  No

  N/A

• Warranty given.<br>

  Yes

  No

  N/A

• Copy of warranty document

  Media

• Do customers sign contract/document prior to commencement of work?

  Yes

  No

  N/A

• Vat inclusive pricing?

  Yes

  No

  N/A

• Contract terms fair?

  Yes

  No

  N/A

• Cooling off notice provided in appropriate situations?

  Yes

  No

  N/A

• Old parts available to consumer on request?

  Yes

  No

  N/A

Membership details.

• Is the business happy with their chosen categories?

  Yes

  No

  N/A

Does the business want a logo added to their listing? If yes ask business to email logo to ft mailbox.

• Officer signature

  Sign

• Business signature

  Sign