F&B Area Manager Mystery Diner

• Conducted on

  Date

• Prepared by

• Location
  Address

Cleanliness

• Exteriors, the restaurant itself, toilets, welcome desk, kitchen (if you look in there).

  Yes

  No

  N/A

Hospitality

• Time taken to be greeted and seated, warm welcome,  team smartly presented and in uniform, knowledgeable about the menu, upselling, additional drinks, feedback and pay at table both offered, FOH/BOH staffing levels appropriate to trade levels, was it clear who was the duty or shift manager running the restaurant.

  Yes

  No

  N/A

Accuracy

• Did they get your order correct, was it served to spec and using correct crockery/glassware as appropriate,.

  Yes

  No

  N/A

Maintenance (inc POS)

• Exterior, toilets, guest facing areas, kitchen equipment, have issues been reported? POS up to date, well displayed?

  Yes

  No

  N/A

Food & Drink Quality

• Quality of food and drink (in relation to price ie value for money) was it to spec.

  Yes

  No

  N/A

Speed of service

• Speed of service How long to have your drink and food delivered, was this reasonable given levels of trade? Did there appear to be be the correct amount of staff for trade

  Yes

  No

  N/A

IT

• Were your told about pay@table and offered Guest feedback App

  Yes

  No

  N/A

Se ya

• Did you get a fond farewell or goodbye

  Yes

  No

  N/A

Overall rating

• Your overall score and comments are what you would put on trip advisor/google if you were a guest who had this experience.

  5 Star

  4 Star

  3 Star

  2 Star

  1 Star