F&F Global Partnerships Compliance Review v6.5

• Partner

• Store Name

• This review should be completed in every store once per quarter and should be completed by the Area Manager/ Operations Manager. The results should be logged on the tracker provided and shared with F&F. All Red lights should have a next step in place to improve performance. Stores should use 'N/A' for any checks that are not applicable in these formats. The pass mark is now 85% for Green with stores scoring between 75% and 84% rated Amber. The audit should be checked for accuracy when partners and F&F are together in market.

• Conducted on

  Date

• Prepared by

Windows

• Supporting material - WGLL guide (Issue 2) & VM checklist
  https://fnf.retailcloud.net/core/root/index.cfm?pageId=vault#109/30272

• Mall Lighting outside store working/ Lighting outside department working

  Yes

  No

  N/A

• F&F lettering above entrance is in good working order and clean

  Yes

  No

  N/A

• Windows clean, inside and out

  Yes

  No

  N/A

• Store directory(s) in good condition

  Yes

  No

  N/A

• Window laid out as per plan (mannequins)

  Yes

  No

  N/A

• Window displayed as per seasonal guide including POS

  Yes

  No

  N/A

• All window prices are correct

  Yes

  No

  N/A

• Price blocks displayed and straight

  Yes

  No

  N/A

Store Entrance

• Supporting material - WGLL guide (Issue 2)
  https://fnf.retailcloud.net/core/root/index.cfm?pageId=vault#109/30272

• Roller shutter fully up

  Yes

  No

  N/A

• EAS gates working and in good condition

  Yes

  No

  N/A

• Where sited in the store the mid entrance '&' should be clean and in good condition

  Yes

  No

  N/A

• Shopping baskets readily available (market dependent)

  Yes

  No

  N/A

• In store music playing (ex KSA)

  Yes

  No

  N/A

Space & Layout

• Supporting Material - WGLL guide (Issue 2)
  https://fnf.retailcloud.net/core/root/index.cfm?pageId=vault#109/30272

• Current seasonal guidelines
  https://fnf.retailcloud.net/core/root/index.cfm?pageId=publish&tab=homepage#15

• Merchandise adjacencies are sensible to the customer

  Yes

  No

  N/A

• Merchandise layout is planned using seasonal VM guide

  Yes

  No

  N/A

• Shop floor is laid out as per approved drawings

  Yes

  No

  N/A

• POS and graphics displayed as per approved drawings

  Yes

  No

  N/A

• Have the correct trends been pulled together correctly as described in the VM guide

  Yes

  No

  N/A

• Trading rails are positioned and delivered to drive trade (Hypers only)

  Yes

  No

  N/A

• Only the correct departments are coordinated as per the VM guide

  Yes

  No

  N/A

• Have all blocked departments been merchandised correctly

  Yes

  No

  N/A

• FSUs are merchandised to suit the store stock levels (eg high density merchandised, or displaying an outfit)

  Yes

  No

  N/A

Flooring & Rugs

• Supporting material - WGLL guide (Issue 2)
  https://fnf.retailcloud.net/core/root/index.cfm?pageId=vault#109/30272

• Floor in good condition

  Yes

  No

  N/A

• Flooring mopped daily and free from gum

  Yes

  No

  N/A

• Flooring cleaned under fixtures

  Yes

  No

  N/A

• Rug in good condition

  Yes

  No

  N/A

• Rug vacuumed daily

  Yes

  No

  N/A

• Rug lifted weekly and floor cleaned beneath

  Yes

  No

  N/A

Ceilings, Lighting & High Level Fixtures

• Supporting material - WGLL guide (Issue 2)
  https://fnf.retailcloud.net/core/root/index.cfm?pageId=vault#109/30272

• All lighting in good working order (no more than 4 bulbs out)

  Yes

  No

  N/A

• Lighting dusted regularly with no evidence of cobwebs

  Yes

  No

  N/A

• No 'dark spots' in the store with all spotlights angled in the best position

  Yes

  No

  N/A

• No hanging wires from the ceiling

  Yes

  No

  N/A

• All high level fixtures and lettering free from dust and cobwebs

  Yes

  No

  N/A

• 3D Lettering and Signage is present and straight

  Yes

  No

  N/A

Tables

• Supporting Material - WGLL guide (Issue 2)
  https://fnf.retailcloud.net/core/root/index.cfm?pageId=vault#109/30272

• Product displayed is appropriate and displayed in volume with price

  Yes

  No

  N/A

• Tables clean and glass free from streaks

  Yes

  No

  N/A

• Tables and table legs are in good condition and free from dust

  Yes

  No

  N/A

Mannequins

• Supporting Material - WGLL guide (Issue 2)
  https://fnf.retailcloud.net/core/root/index.cfm?pageId=vault#109/30272

• Mannequins displayed as per approved plan (windows checked in section 1)

  Yes

  No

  N/A

• Mannequins in good condition

  Yes

  No

  N/A

• All mannequins in store should be dressed with the latest options and changed regularly to promote new product

  Yes

  No

  N/A

• Bases should be clean and in good condition

  Yes

  No

  N/A

General Fixtures

• Supporting Material - WGLL guide (Issue 2)
  https://fnf.retailcloud.net/core/root/index.cfm?pageId=vault#109/30272

• Mirrors are smear free

  Yes

  No

  N/A

• End of arm POS (2 per mod) A7 only on essentials, footwear and accessories

  Yes

  No

  N/A

• Price points visible and accurate

  Yes

  No

  N/A

• The Perfect Price POS is displayed according to the guidelines

  Yes

  No

  N/A

• 'Better Quality, Better Price' POS is displayed

  Yes

  No

  N/A

• No over filling on arms

  Yes

  No

  N/A

• All new lines merchandised on the shop floor

  Yes

  No

  N/A

• Correct VM equipment in place (eg Hat Stands, Handbag Stands)

  Yes

  No

  N/A

• Correct colour equipment being used

  Yes

  No

  N/A

• No items on the floor

  Yes

  No

  N/A

• Events and Promotions have the correct POS

  Yes

  No

  N/A

• All products straight and size ordered

  Yes

  No

  N/A

• All product steamed

  Yes

  No

  N/A

• Belts and buttons are done up and products are neatly hung on the correct hanger

  Yes

  No

  N/A

• No missing size pips from hangers

  Yes

  No

  N/A

• Hangers hung the correct way round (question mark formation ?)

  Yes

  No

  N/A

• All back stock removed to stockroom

  Yes

  No

  N/A

• All unused fixtures have been removed from the sales floor

  Yes

  No

  N/A

• No missing sizes on the shop-floor that are in the stockroom

  Yes

  No

  N/A

• All store equipment should be in good working order

  Yes

  No

  N/A

Cash Desk

• Supporting material - WGLL guide (Issue 2)
  
  https://fnf.retailcloud.net/core/root/index.cfm?pageId=vault#109/30272

• Product on front display is relevant and kept neat and tidy<br>

  Yes

  No

  N/A

• Relevant legal documentation is on display<br>

  Yes

  No

  N/A

• Back of Cash Desk is clear from clutter and clean<br>

  Yes

  No

  N/A

• Storage cupboards are tidy and cleaned out regularly<br>

  Yes

  No

  N/A

• Till area is free from clutter and clean<br>

  Yes

  No

  N/A

• Till point clear, inviting and stocked with packaging and pens<br>

  Yes

  No

  N/A

Fitting Rooms

• Supporting material - WGLL guide (Issue 2)
  
  https://fnf.retailcloud.net/core/root/index.cfm?pageId=vault#109/30272

• Fitting room corridor should be clean and well lit<br>

  Yes

  No

  N/A

• All fitting room doors should be open unless in use<br>

  Yes

  No

  N/A

• Number of items should be managed<br>

  Yes

  No

  N/A

• Fitting rooms should be cleaned out daily and free of stock and other items<br>

  Yes

  No

  N/A

• Each fitting room should have a stool<br>

  Yes

  No

  N/A

• Fitting rooms locks should be as per brand standard and in good working order<br>

  Yes

  No

  N/A

• Fitting rooms should be free of loose labels and security tags

  Yes

  No

  N/A

Stock Room

• Supporting material - WGLL guide (Issue 2)
  
  https://fnf.retailcloud.net/core/root/index.cfm?pageId=vault#109/30272

• All stock should be unpacked, checked off (if required) and hung ASAP<br>

  Yes

  No

  N/A

• Stock should be sorted and hung by department, trend and size sorted<br><br>

  Yes

  No

  N/A

• Newer stock should be stored closest to the front of the stock room<br>

  Yes

  No

  N/A

• Fittings should be stored tidily<br>

  Yes

  No

  N/A

• VM equipment is stored together neatly and is organised<br>

  Yes

  No

  N/A

• Walkways are clear between the racking<br>

  Yes

  No

  N/A

• The floor is clean and general cleaning standards are high<br>

  Yes

  No

  N/A

• Hanging POS is organised and any old POS has been discarded<br>

  Yes

  No

  N/A

• Colleague communication boards should be up to date<br>

  Yes

  No

  N/A

• Stockroom door is closed when not in use<br>

  Yes

  No

  N/A

• Offices are clean with no clutter<br>

  Yes

  No

  N/A

• Boxes of stock are clearly labelled on the outside<br>

  Yes

  No

  N/A

• No staff items to be found anywhere other than in lockers<br>

  Yes

  No

  N/A

• No shopping baskets in the Stockroom or other unnecessary items<br>

  Yes

  No

  N/A

Operations Folder

• Supporting material - Operations Folder version 1
  
  https://fnf.retailcloud.net/core/root/index.cfm?pageId=vault#109/41597

• The Operations Folder is available for review (version 1)<br>

  Yes

  No

  N/A

• The folder contains all points listed on the contents page and all versions are up to date<br>

  Yes

  No

  N/A

• Amy changes to the Fixture of POS plan are noted with a reason and signed for by the Brand Manager or VM Manager

  Yes

  No

  N/A

Standards of Dress

• Supporting material - WGLL guide (Issue 2)
  
  https://fnf.retailcloud.net/core/root/index.cfm?pageId=vault#109/30272

• All colleagues must wear a uniform or a suitable outfit which reflects the brand<br>

  Yes

  No

  N/A

• Name badges/lanyards or similar worn<br>

  Yes

  No

  N/A

Sales

• Sales target being achieved<br>

  Yes

  No

  N/A

• If target not being achieved a plan is in place to improve<br>

  Yes

  No

  N/A

Customer Engagement

• Mystery Shopper (or equivalent) being achieved

  Yes

  No

  N/A

• Social media target being achieved<br>

  Yes

  No

  N/A

• Supporting material - Training pages on F&F Global cloud
  https://fnf.retailcloud.net/core/root/index.cfm?pageId=vault#109/28933

• Sufficient staffing is in place, if there are vacancies, there is a plan in place to recruit<br>

  Yes

  No

  N/A

• A staff rota is available and is used everyday to plan store routines<br>

  Yes

  No

  N/A

• All provided training material has been completed<br>

  Yes

  No

  N/A

• All training is recorded and signed for on the Training Record Card<br>

  Yes

  No

  N/A

• The Store Manager can describe what processes are in place to control shrink<br>

  Yes

  No

  N/A