Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
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Fast Friday
Fast Friday - Drive-thru Visit
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Which Daypart are you assessing?
- Breakfast
- Lunch
- Snack
- Dinner
- Late Night
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The Guest is greeted within 5 seconds of arrival at the speaker box, If asked to hold, re-greeted in 15 seconds or less?
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The menu boards are reasonably clean, in good repair and current
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Guest can easily understand and communicate with the order taker
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Order is seen and confirmed at the menu board
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Order/Bag contents are confirmed upon food/bag delivery
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SOS Target Times
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Is the SOS standard met based on target times
- Target or faster
- within 5 seconds
- within 10 seconds
- within 20 seconds
- within 30 seconds
- 30 seconds or more
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Enter total Order to Delivery Time (OTD)
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Enter total Order to Delivery Time (OTD)
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Enter total Order to Delivery Time (OTD)
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Enter Window time for this shop
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Enter total Order to Delivery Time (OTD)
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Enter total Order to Delivery Time (OTD)
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Guest received all food and beverages ordered correctly
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Sandwich is assembled and served to standards …..
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Hashbrown/Fries - served at temperature
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Drinks - All drinks served at correct temperature and flavors
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Building exterior, parking lot .. is clean
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Guest treated in a friendly manner during the whole visit
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Comments
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The Guest is greeted within 5 seconds of arrival at the speaker box, If asked to hold, re-greeted in 15 seconds or less?
-
The menu boards are reasonably clean, in good repair and current
-
Guest can easily understand and communicate with the order taker
-
Order is seen and confirmed at the menu board
-
Order/Bag contents are confirmed upon food/bag delivery
-
SOS Target Times
-
Is the SOS standard met based on target times
- Target or faster
- within 5 seconds
- within 10 seconds
- within 20 seconds
- within 30 seconds
- 30 seconds or more
-
Enter total Order to Delivery Time (OTD)
-
Enter total Order to Delivery Time (OTD)
-
Enter total Order to Delivery Time (OTD)
-
Enter Window time for this shop
-
Enter total Order to Delivery Time (OTD)
-
Enter total Order to Delivery Time (OTD)
-
Guest received all food and beverages ordered correctly
-
Sandwich is assembled and served to standards …..
-
Fries - served at temperature
-
Drinks - All drinks served at correct temperature and flavors
-
Building exterior, parking lot .. is clean
-
Guest treated in a friendly manner during the whole visit
-
Comments
-
The Guest is greeted within 5 seconds of arrival at the speaker box, If asked to hold, re-greeted in 15 seconds or less?
-
The menu boards are reasonably clean, in good repair and current
-
Guest can easily understand and communicate with the order taker
-
Order is seen and confirmed at the menu board
-
Order/Bag contents are confirmed upon food/bag delivery
-
SOS Target Times
-
Is the SOS standard met based on target times
- Target or faster
- within 5 seconds
- within 10 seconds
- within 20 seconds
- within 30 seconds
- 30 seconds or more
-
Enter total Order to Delivery Time (OTD)
-
Enter total Order to Delivery Time (OTD)
-
Enter total Order to Delivery Time (OTD)
-
Enter Window time for this shop
-
Enter total Order to Delivery Time (OTD)
-
Enter total Order to Delivery Time (OTD)
-
Guest received all food and beverages ordered correctly
-
Sandwich is assembled and served to standards …..
-
Fries - served at temperature
-
Drinks - All drinks served at correct temperature and flavors
-
Building exterior, parking lot .. is clean
-
Guest treated in a friendly manner during the whole visit
-
Comments
-
The Guest is greeted within 5 seconds of arrival at the speaker box, If asked to hold, re-greeted in 15 seconds or less?
-
The menu boards are reasonably clean, in good repair and current
-
Guest can easily understand and communicate with the order taker
-
Order is seen and confirmed at the menu board
-
Order/Bag contents are confirmed upon food/bag delivery
-
SOS Target Times
-
Is the SOS standard met based on target times
- Target or faster
- within 5 seconds
- within 10 seconds
- within 20 seconds
- within 30 seconds
- 30 seconds or more
-
Enter total Order to Delivery Time (OTD)
-
Enter total Order to Delivery Time (OTD)
-
Enter total Order to Delivery Time (OTD)
-
Enter Window time for this shop
-
Enter total Order to Delivery Time (OTD)
-
Enter total Order to Delivery Time (OTD)
-
Guest received all food and beverages ordered correctly
-
Sandwich is assembled and served to standards …..
-
Fries - served at temperature
-
Drinks - All drinks served at correct temperature and flavors
-
Building exterior, parking lot .. is clean
-
Guest treated in a friendly manner during the whole visit
-
Comments
-
The Guest is greeted within 5 seconds of arrival at the speaker box, If asked to hold, re-greeted in 15 seconds or less?
-
The menu boards are reasonably clean, in good repair and current
-
Guest can easily understand and communicate with the order taker
-
Order is seen and confirmed at the menu board
-
Order/Bag contents are confirmed upon food/bag delivery
-
SOS Target Times
-
Is the SOS standard met based on target times
- Target or faster
- within 5 seconds
- within 10 seconds
- within 20 seconds
- within 30 seconds
- 30 seconds or more
-
Enter total Order to Delivery Time (OTD)
-
Enter total Order to Delivery Time (OTD)
-
Enter total Order to Delivery Time (OTD)
-
Enter Window time for this shop
-
Enter total Order to Delivery Time (OTD)
-
Enter total Order to Delivery Time (OTD)
-
Guest received all food and beverages ordered correctly
-
Sandwich is assembled and served to standards …..
-
Fries - served at temperature
-
Drinks - All drinks served at correct temperature and flavors
-
Building exterior, parking lot .. is clean
-
Guest treated in a friendly manner during the whole visit
-
Comments