FCA Group ASM Dealer Contact Report

• Document No.

• Dealer

• Site

• Location
  Address

• Conducted on

  Date

• Prepared by

• Personnel

• Type of Contact

  On Site Visit

  Off Site Visit

  Phone

  Email

Sales

Performance

• Sales Target

• Covered MTD

• Estimate

• Demonstrators & Cybers

  Yes

  No

  N/A

Enquiry & Orders

• Dealer Activity Report

  Yes

  No

  N/A

• Competitor Activity Report

  Yes

  No

  N/A

Marketing & Advertising

• Activity this Month

  Yes

  No

  N/A

• Month Spend

• Marketing Plan

  Yes

  No

  N/A

• Competitor Information

  Yes

  No

  N/A

• Motortrak & Digital

  Yes

  No

  N/A

Performance Review

• PMA Market Share

  Yes

  No

  N/A

• Earned Market Share

  Yes

  No

  N/A

• Pump In & Pump Out

  Yes

  No

  N/A

• 5 Star Performance

  Yes

  No

  N/A

• 45 Day Stock Holding

  Yes

  No

  N/A

• Sales Staff

  Yes

  No

  N/A

• Accessories

  Yes

  No

  N/A

Stock

• Allocation

  Yes

  No

  N/A

• Aged Stock

  Yes

  No

  N/A

• Cybers

  Yes

  No

  N/A

• Wish List

  Yes

  No

  N/A

NPS

• Current Score

  Yes

  No

  N/A

• Identify Average Returns

  Yes

  No

  N/A

• Action Plans

  Yes

  No

  N/A

Presentation / Facilities

• Showroom

  Yes

  No

  N/A

• Yard

  Yes

  No

  N/A

• POS

  Yes

  No

  N/A

• Imagery

  Media

Filing / Admin

• Claims

  Yes

  No

  N/A

• Incentives

  Yes

  No

  N/A

• Price Lists

  Yes

  No

  N/A

• Fleet

  Yes

  No

  N/A

Issues & Agreed Actions

• Identified Issues

Issue

• Issue Description

• Agreed Action

• Attachments

  Media

• Follow Up Required

• Follow Up Information

• Review Date

  Date

Discussion Notes

• Notes

Note

• Topic

• Details

• Attachments

  Media

• Follow Up Required

• Follow Up Information

Signatures

• Not Signed (email report to relevant parties)

• This report will be filed for future reference by MMAL staff.
  If you disagree with any of the information contained in this report please contact me to discuss.

• Dealer Representative

  Sign

• FCA Representative

  Sign