Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Guest Service and POP

  • Is menu board, single panel decals, an all other POP elements displayed correctly.

  • Are all prices right and displayed correctly?

  • Are all guest service employees wearing Hot Mess T-shirts?

  • Are all cashiers, cooks and managers knowledgable about new products?

  • Is Hot Mess job coupon job aid on all registers?

  • Campaign Coupons:
    -Guest with Tattoo > free small combo upgrade > coupon #622
    -Song on cell phone > free two tacos with hot mess burger > coupon # 623
    -Coupon on cell phone > $1.00 off hot mess burger > coupon # 625

  • Picture of Team

  • Overall Guest service?

Food Quality, Execution and Delivery

  • Are there 3 job aids posted in kitchen?

  • Are there an adequate amount of set-ups, are the set-ups made to proper specifications and within 2 day shelf life?

  • Is the new shake job aid posted around shake machine area?

  • Is the sourdough toaster in good repair, working properly with clean Teflon?

  • Is sourdough bread pre-buttered with a 2 day shelf life?

  • Clear squeeze bottle with narrow tip is being used to butter bread (line # 1105)?<br>

  • Microwave hot mess sticker in proper place on position 1 at 35 seconds?

  • Are all key ingredients available? Jumbo patties, sour dough bread, butter, onion rings, white cheese sauce, pepper jack cheese, jalapeños, fish, tarter and cinnamon shake syrup?

  • Are the jalapeños stored properly and within 14 day shelf life?

  • Are jalapeños portioned in a portion cup with a green ladle with a 4 day shelf life?

  • Is white cheese sauce defrosting for 24 hours with a 7 day shelf life?

  • Is assembly making Hot Mess items Correctly? Are they following proper builds?

  • Take a picture of finished product?

  • Is hot cinnamon shake syrup is available for shakes?

  • Follow up on sample procedures. Insure readiness. Make sampling schedule. For example: 11a -2, 5:30-7:30 and 10pm-12am

  • Are proper wraps, stickers and finger food boxes available?

  • Overall product quality?

  • Feedback

  • PIC Signature

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