Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Feedback Rating Management - Daily
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Daily review of feedback daily from emails on stores PC
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Ratings 1-6, call the customer to determine what their concerns were & WOW the customer as per your training, if unable to speak to the customer then email them using other emails as a reference to solve their issue & WOW them
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To WOW customer if you give away food then add a note to their phone number or use a voucher when you email them & update the excel spreadsheet to show details of the person, their issue & ensure the code is highlighted to show it has been used
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Email Franchisees a weekly feedback review as per SOP XX
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Post feedback on workplace @ Dominos so staff can see the positive or negative reviews
