FHS Coaching Log

• Client / Site

• Conducted on

  Date

• Prepared by

• Manager on Duty

Restaurant Data

• PTD EMS Score:

• Sales building activities?

• If over 1% variance on COGS, what were the issues?

• Labor target in range?

People

• Crew in complete uniform?

  Yes

  No

  N/A

• How many crew members work here?

• How many people need to be hired and by when?

• Crew training on Firecomm up to date?

  Yes

  No

  N/A

• Who has been identified as a Shift Leader, who’s in training and where are they at?

• What’s the mission statement? “To carry on our commitment to and passion for , hearty and flavorful food, heartfelt service and public safety”

• What are the 5 Firehouse core values? “Treat People Fairly, Stay Guest Focused, Set High Standards, Work Hard and Learn, Give Back To The Community “

• What are the service values? “Guest first, dining room second , everything else last”

Customer Service

• Customers receive "Welcome to Firehouse!" greeting?

  Yes

  No

  N/A

• Menu tours being done by crew members and managers?

  Yes

  No

  N/A

• Customers are asked to fill out a survey?

  Yes

  No

  N/A

• Customers are asked to round up for PSF?

  Yes

  No

  N/A

• Number system being used?

  Yes

  No

  N/A

• Table touches being conducted?

  Yes

  No

  N/A

• Was there enough staff for peak period?

  Yes

  No

  N/A

Systems

• Station Log filled out for the last 30 days?

  Yes

  No

  N/A

• Deployment Board filled out?

  Yes

  No

  N/A

• Daily Counts being done?

  Yes

  No

  N/A

• Ready For Revenue (R4R) completed prior to revenue?

  Yes

  No

  N/A

• Waste Sheet filled out and posted?<br>

  Yes

  No

  N/A

• Fire Report Action Plan in progress/completed?

Food Safety

• Products within shelf life guidelines?

  Yes

  No

  N/A

• Are food temps within range?

  Yes

  No

  N/A

• Coolers and freezer temps within range?

  Yes

  No

  N/A

Cleanliness

• Floors Clean?

  Yes

  No

  N/A

• Exterior free of litter?

  Yes

  No

  N/A

• Windows free of smudges?

  Yes

  No

  N/A

• Dining Room clean?

  Yes

  No

  N/A

• Restrooms stocked and clean?

  Yes

  No

  N/A

Recognition

• Awesome job on:

Action Plan

• What did we see today? Why did we have issues? How to improve/what to continue? Who and by when?

• What did we see today? Why did we have issues? How to improve/what to continue? Who and by when?

• RGM Signature

  Sign

• District Manager Signature

  Sign