Information
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Document No.
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Audit Title
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Field Coach being Evaluated
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Trainee being Evaluated
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Conducted on
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Evaluator - Training Team Member or Designee
Field Coach Evaluation
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Professional appearance and conducts himself/herself in a professional manner
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Is the Field Coach teaching the Trainee the Proper use and Safety of tools and equipment
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Is the Field Coach teaching the trainee how to Respect the Customers home/property. Did the Field Coach wear boot covers and clean up after himself/herself?
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Is the Field Coach teaching the trainee how to properly interact with the customer?
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Is the Field Coach teaching all aspects of the job? Choose all below that apply.
- Preparation - Understands Work Order Details
- Customer Meet and Greet
- Site Survey - SHS
- Site Survey - IP Connectivity
- Site Survey - LOS/Dish Mounting
- Site Survey - Cabling
- Site Survey - Discuss plan with the customer
- Dish Assembly/Installation
- Transport needed materials and equipment to work area safely
- Pointing and Peaking Successfully
- Grounding
- Run cable neatly and successfully
- Receiver Installation/Setup/Activation
- Customer Education
- Discuss CSAT
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Do you feel that the Field Coach is making progress in teaching the Trainee to become a successful technician?
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Overall assessment - List any additional successes noticed and/or areas that the Field Coach may be weak in with teaching the trainee successfully
Trainee Evaluation
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Professional appearance and conducts himself/herself in a professional manner
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Use of Proper Tools Safely and Correctly
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Respect of the Customers home/property. Did the trainee wear boot covers and clean up after himself/herself?
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How is the Trainees customer Interaction? Does he/she interact with the customer?
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Does the Trainee participate in all aspects of the job? Choose all below that apply
- Preparation - Understands Work Order Details
- Customer Meet and Greet
- Site Survey - SHS
- Site Survey - IP Connectivity
- Site Survey - LOS/Dish Mounting
- Site Survey - Cabling
- Site Survey - Discuss plan with the customer
- Dish Assembly/Installation
- Transport needed materials and equipment to work area safely
- Pointing and Peaking Successfully
- Grounding
- Run cable neatly and successfully
- Receiver Installation/Setup/Activation
- Customer Education
- Discuss CSAT
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Is the Trainee completing OFSC and Comet tasks?
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Do you feel that the Trainee is making progress in becoming a successful technician?
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Overall assessment - Successes noticed and/or areas that the trainee needs assistance with?
