Title Page
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Document No.
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Technician Visited
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Last 4 of W/O Number
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Conducted on
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Report Prepared by
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Was the proper Dish Mount chosen and installed correctly?
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Is the dish assembled correctly? All bolts tightened properly?
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Does the dish have a clear Line of Sight with at least 5 degrees clearance?
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Does the signal at the dish meet or exceed the minimum accepted levels? Verify this with a Limit Scan test.
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Does the signal strength at each receiver meet or exceed the minimum accepted levels? On the Hopper system do the receivers indicate a good (green) MoCA signal?
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If a Hopper type job - Did the technician run the STBH app test? Did the technician receive passing results from the app test?
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Were the connectors installed properly - Inside and Outside?
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Do the outdoor connections meet the requirement of being tightened to 30-inch pounds? Use your torque wrench to verify.
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Did the technician replace all Non-Approved Parts?
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Attach photos of the Core 6 related items before any corrections/repairs are completed.
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Attach photos of the Core 6 related items after corrections/repairs are completed.
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Did the technician provide good customer education to the customer? Does the customer understand how to operate the basics of the system? Can the customer recover when the system is placed off of input/channel?
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<br>Did the technician demonstrate any SHS items - including the Smart Sound System?
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Did the technician clearly explain the CSAT Survey Questions and ask the customer to please take the Survey?
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If a Hopper or Wally type job - Did the technician achieve On Demand (IP) Connectivity and fully demo On Demand to the customer?
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Did the technician meet his CAW requirement for this work order?
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Were the technician tools inspected? Are the tools in good working order?
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Use this space for any additional comments:
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Technicians Signature
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FOS Signature
