Field Visits

• Conducted on

  Date

• Prepared by

• Name

• Visit No

• Please select visit type

  Select WM DW FF CE CG Valet

  • WM
  • DW
  • FF
  • CE
  • CG
  • Valet

Initial Observation

• Please look for ETA, Introduction, ID Badge, Clean Uniform, Parking and Overshoes. You may also want to look for a thorough walk through and pre checks being completed.

• Please details your findings here

• Please add media here

  Media

Customer

• Has the engineer built rapport with the customer? Have they discussed the current issues that the customer has been experiencing, what has happened, why, when and how?

• Pre Phone Call 30 mins

  Yes

  No

  N/A

• Introduction at door

  Yes

  No

  N/A

• Confirm correct appliance

  Compliant

  Non-Compliant

  N/A

• Confirmed fault with customer

  Yes

  No

  N/A

• Pre test appliance to check fault reported

  Yes

  No

  N/A

• Please add media here

  Media

Pre Tests

• Mains cable check

  Yes

  No

  N/A

• Instulation resistance test >1m

  Safe

  At Risk

  N/A

• Continuity earth cable test <0.3

  Safe

  At Risk

  N/A

• Please enter details of your findings here

• Please add media here

  Media

Post Tests

• Instulation resistance test >1m

  Yes

  No

  N/A

• Continuity earth cable test <0.3

  Compliant

  Non-Compliant

  N/A

• Work area left clean

  Yes

  No

  N/A

• Please add media here

  Media

Quality Compliance

• Has the engineer followed all Best Service Guides

  Yes

  No

  N/A

• Has the engineer completed a thorough showcase with the customer

  Yes

  No

  N/A

• Has the engineer discussed the NPS survey and left a NPS card with the customer

  Yes

  No

  N/A

• Engineer report filled in correctly

  Yes

  No

  N/A

• Test appliance after repair I:E drain spin heat etc

  Yes

  No

  N/A

• Please enter details of your findings here

• Please add media here

  Media

Summarise todays visit

• Summarise your visit today below

• Comments

• Engineer Comments

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Feedback

• This section is to be used to give feedback on any Post Visits that have been performed prior to this field visit.

• Please enter details of your findings here

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  Media

Thank you for your time today. By signing this document you agree with the comments and information attached within and accept this is a true record of any the discussion which has taken place with you.

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