FiiZ Drinks Visit Report

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Time and date of visit:

  Date

Drive Thru Experience

• Did the order taker promptly greet you?

  Yes

  No

  N/A

• Did the order taker try to up sell?

  Yes

  No

  N/A

• Did you "hear" a smile at the OCU?

  Yes

  No

  N/A

• Did you see a smile at the window?

  Yes

  No

  N/A

• Did the employee say thank you?

  Yes

  No

  N/A

• Was a parting phrase used?

  Yes

  No

  N/A

• Was the drive thru time 2:30 or less? Record actual time.

  Yes

  No

  N/A

• Comments:

Product Observations

• What product(s) did you order?

• Was your drink order correct?

  Yes

  No

  N/A

• Was the golden ratio followed??

  Yes

  No

  N/A

• Was the ice level correct?

  Yes

  No

  N/A

• Did they use the correct drink building process (think pink, ISSM)?

  Yes

  No

  N/A

• Was a punch card card offered?

  Yes

  No

  N/A

• Did the store have all macarons and cookies in stock?

  Yes

  No

  N/A

• Comments:

Exterior Cleanliness

• is the owner contact info and store hours clearly visible at the drive through and main entrance?

  Yes

  No

  N/A

• Is the drive thru menu board clean and in good repair? No light gaps.

  Yes

  No

  N/A

• Is the correct LTO in place and properly priced?

  Yes

  No

  N/A

• Is the drive thru lane clean and free of litter? No gum, cigarette butts or build up along the curbs or under windows.

  Yes

  No

  N/A

• Does the drive thru window area appear to be clean and free of clutter? No fingerprints.

  Yes

  No

  N/A

• Does the landscaping appear to be clean and well maintained?

  Yes

  No

  N/A

• Do the sidewalks appear to be clean and in good condition?

  Yes

  No

  N/A

• Does the building appear to be clean and in good condition?

  Yes

  No

  N/A

• Comments:

Interior Cleanliness

• Are the restrooms clean and stocked? Free of odor? Seats Secure?

  Yes

  No

  N/A

• Are the floors, tables and seating clean and in good condition?

  Yes

  No

  N/A

• Are the trash containers clean and in good condition? Liners tucked? No odors?

  Yes

  No

  N/A

• Is the beverage area clean, stocked and clutter free?

  Yes

  No

  N/A

• Is the front counter clean and clutter free?

  Yes

  No

  N/A

• Is all lighting working and in good repair?

  Yes

  No

  N/A

• Are approves menus current and in proper working order?

  Yes

  No

  N/A

• Are the barstools clean and in good repair?

  Safe

  At Risk

  N/A

• Are all windows, doors and display cabinets clean?

  Yes

  No

  N/A

• Comments:

Team Image

• Are all employees wearing a complete uniform. apron, shirt, name tag, slip-resistant shoes. No excessive jewelry. Hair restrained. Good hygiene and grooming standards are practiced.

  Yes

  No

  N/A

• Are all managers wearing a complete uniform?

  Yes

  No

  N/A

• Are all open sores and wounds properly covered with blue bandages?

  Yes

  No

  N/A

• Are all food handlers wearing disposable gloves when preparing food?

  Yes

  No

  N/A

• Comments:

Kitchen Cleanliness

• Are the floors, walls and baseboards clean and in good condition?

  Yes

  No

  N/A

• are all KDS and or printers present and working properly?

  Yes

  No

  N/A

• Is all lighting working and in good repair? No bugs, dust or cracked lenses.

  Yes

  No

  N/A

• are all menu items available?

  Yes

  No

  N/A

• is the cookie and salsa prep area clean and organized?

  Yes

  No

  N/A

• are cookie bins clean, labeled correctly and stocked?

  Yes

  No

  N/A

• are syrup, puree and sauce bottles and pumps clean and in correct order?

  Yes

  No

  N/A

• is the popcorn machine clean, working and have popcorn read and warm?

  Yes

  No

  N/A

• Is the hot chocolate machine, clean, stocked and functioning properly ?

  Yes

  No

  N/A

• Is the Island Oasis machine cleaned throughout the day as needed?

  Yes

  No

  N/A

• Is the ice machine clean and functioning properly?

  Yes

  No

  N/A

• Is all freezer equipment clean and functioning properly? Gaskets, fan guard, shelving, stocked correctly, no expired products.

  Yes

  No

  N/A

• Is all refrigerated equipment clean and functioning properly? Gaskets, fan guard, shelving, stocked correctly, no expired products.

  Yes

  No

  N/A

• Are the boards clean and well maintained? Stainless, wrap holders, condiment holders, shelves.

  Yes

  No

  N/A

• Is the prep area and equipment clean and well maintained?

  Yes

  No

  N/A

• All hand sinks properly stocked with soap and paper towels. Dispensers functioning properly

  Yes

  No

  N/A

• are all perishable items labeled and dated?

  Yes

  No

  N/A

• Is the break/training area clean and organized?

  Yes

  No

  N/A

• Is there a dedicated place for employee drinks?

  Yes

  No

  N/A

• Are all storage areas clean and organized? Box flaps, shelving labeled.

  Yes

  No

  N/A

• Comments

Restaurant Systems

• Are being greeted as soon as they enter the lobby?

  Yes

  No

  N/A

• Are the staff familiar with and following the golden ration, golden total and cream ratios?

  Yes

  No

  N/A

• Are cream, whip cream and puree temperature checks being completed as required?

  Yes

  No

  N/A

• Are Italians sodas and pink drinks measured and made with the correct ratios?

  Yes

  No

  N/A

• Are cookies frosted and in bags according to guidelines?

  Yes

  No

  N/A

• Is salsa available and made with Fiiz recipe and portioned into 4oz cups with date?

  Yes

  No

  N/A

• Is the 12 critical checklist being completed as required?

  Yes

  No

  N/A

• Is the cleaning calendar being utilized as intended on a daily basis?

  Yes

  No

  N/A

• Is there a secure place for staff phones to be stored?

  Yes

  No

  N/A

• Is the FGP/Labor board set up correctly? Is all information up to date?

  Yes

  No

  N/A

• Are crew schedules completed and posted at least 1 week in advance?

  Yes

  No

  N/A

• Are all available headsets in use at all times? Is the MOS (manger on shift) wearing a headset?

  Yes

  No

  N/A

• Are all orders being sent to KDS or printed?

  Yes

  No

  N/A

• Is the 3rd iPad being used during peak periods?

  Yes

  No

  N/A

• Does the crew know what today's special and sales goal is?

  Yes

  No

  N/A

• Are table touch's being completed frequently?

  Yes

  No

  N/A

• Is waste being tracked in the QSC book and entered by day part?

  Yes

  No

  N/A

• Is the staff communication board set up and used correctly? Is all information up to date?

  Yes

  No

  N/A

• Is the team doing "window wow's" consistently?

  Yes

  No

  N/A

• Comments:

Top 12 Critical Safety Factors

• Are hand washing procedures being properly executed correctly and consistently at a properly stocked hand washing sink?

  Yes

  No

  N/A

• Are deliveries being reviewed and checked in at time of delivery?

  Yes

  No

  N/A

• Are all health inspection violations corrected within 10 days of the citation?

  Yes

  No

  N/A

• Do all sinks meet the minimum hot water requirement and are they in good repair?

  Yes

  No

  N/A

• Is food product temperature not in the danger zone? (41-139 degrees)

  Yes

  No

  N/A

• Does sanitizer meet the correct PPM at all sinks and open stations with properly labeled spray bottles and buckets?

  Yes

  No

  N/A

• Are the correct sanitizer strips present and readily available?

  Yes

  No

  N/A

• Is the restaurant only using approved products from approved vendors?

  Yes

  No

  N/A

• Are items held at room temperature marked with proper holding times and discarded when expired?

  Yes

  No

  N/A

• Is cross-contamination not apparent In any stations or storage areas?

  Yes

  No

  N/A

• Is the restaurant free of any rodent, insect and pest activity?

  Yes

  No

  N/A

• Is the restaurant free of other critical food safety violations? (drains backed up, reverberator screens, all chemicals labeled)

  Yes

  No

  N/A

• Comments:

Goal Achievement

• Is the restaurant meeting or exceeding their sales plan?

  Yes

  No

  N/A

• Is food waste at or below 0.4% of sales?

  Yes

  No

  N/A

• Is the restaurant at or under their labor plan?

  Yes

  No

  N/A

• Is the restaurant meeting or exceeding LTO sales goals?

  Yes

  No

  N/A

• Are store complaints at or below allowed number?

  Yes

  No

  N/A

• Comments:

Overall Visit Comments

• Auditor Comments:

• Auditor Signature

  Sign

Manager on site/Owner Comments and Acknowledgement

• Manager/Owner Comments:

• By signing this form you acknowledge the following; that you have reviewed this report with the auditor, that you have 10 days to correct any of the negative findings in this report.

  Sign