First impression Coaching Visit

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Sheet1

FIRST IMPRESSION

• Parking area clean , Exterior Tables/Chairs clean,All tables with Ashtrays available, Garbage bin clean

  Yes

  No

  N/A

• Store front is cleaned and well maintained,Glass door is clean , no finger print

  Yes

  No

  N/A

• Store Opening /Closing times are updated and matching with Google map opening times

  Yes

  No

  N/A

• The store curtains are kept open during operating hours

  Yes

  No

  N/A

• All interior and exterior lighting (entrances, exits, aisles, walkways and drive thru) are working properly

  Yes

  No

  N/A

• The tables and chairs in the Dining room are not wobbling and in good repair

  Yes

  No

  N/A

• Air curtains are working and in good repair

  Yes

  No

  N/A

• Exterior and interior sign boards are working / clean

  Yes

  No

  N/A

• All floor and walking surfaces are clean, dry, and in good repair (includes team and customer areas, indoor and outdoors)

  Yes

  No

  N/A

• FOH walls, ceilings maintained ,clean , no evidence of shoemarks or dirt buildup

  Yes

  No

  N/A

• All indoor furniture ( Tables/Chairs) is clean and in good condition

  Yes

  No

  N/A

• Condiment bar is clean, well stacked and maintained

  Yes

  No

  N/A

• Retail stand update with all beans , merchandise , prices and clean

  Yes

  No

  N/A

• Restrooms are clean, stocked, and well maintained checklist is available and updated

  Yes

  No

  N/A

• Separate mops used for restrooms , all the mop buckets are clean and empty

  Yes

  No

  N/A

• Cleaning materials are stored at designated area and cleaning products guide available , stored away from the food

  Yes

  No

  N/A

• Back door entrance area is clean, maintained and door is locked at all times

  Yes

  No

  N/A

• The team is not reusing disposable tissues after cleaning

  Yes

  No

  N/A

• The bar ( Hot/Cold sections) are clean, ice bins clean and well maintained

  Yes

  No

  N/A

• POS area clean and organised,Package food fully displayed , items priced

  Yes

  No

  N/A

• Bussing tray is available and the team is following the bussing procedures

  Yes

  No

  N/A

• All the wooden serving trays are clean and sanitised

  Yes

  No

  N/A

• Trash bins are clean , working with pedal operated, trash not full and visible for the customers

  Yes

  No

  N/A

• Food Case /Grab and Go chiller products are displayed as per Dose standards/quality

  Yes

  No

  N/A

• All the workstation sinks are clean and empty

  Yes

  No

  N/A

EXCELLENT SERVICE

• Customers are verbally greeted, eye contact is made and they are thanked at the POS

  Yes

  No

  N/A

• Barista can speak of key promotional priorities and make upselling

  Yes

  No

  N/A

• Average speed of customer service doesnot exceed 3 minutes

  Yes

  No

  N/A

• Customers are thanked and eye contact is made at the Handoff Plane

  Yes

  No

  N/A

• All menu items/ new promotional products/condiments and toppings are available to the guests

  Yes

  No

  N/A

• Are all team members wearing face mask , caps and Gloves inside the store

  Yes

  No

  N/A

• Order and observe a barista preparing an espresso beverage of your choice . Ensure the barista is using the Milk Steaming Routine latte art in use. And confirm the beverage is made to standards. Record beverage name and give description here:

  Yes

  No

  N/A

• Customers are verbally greeted and they are thanked at the speaker box( DT)

  Yes

  No

  N/A

• Barista can speak of key promotional priorities and make upselling(DT)

  Yes

  No

  N/A

• DT(Drive Thru) headsets, speakers are working and in use (DT)

  Yes

  No

  N/A

• Is there assigned team member on the entrance checking ( Temp , Tawakalna )and welcoming the guest

  Yes

  No

  N/A

• Music system( ipod) function properly (clear sound, minimal background noise with the approved Dose list )

  Yes

  No

  N/A

• Ipad POS is working and infront screen represent current promotion

  Yes

  No

  N/A

• Uniform code standards are followed. Aprons are clean and are not worn during breaks. Headgear /Caps are used in the operations area. Name tags are worn

  Yes

  No

  N/A

• No team member is smoking or eating Infront of the branch or in a visible place to customers

  Yes

  No

  N/A

• Branch signage is working properly and its on after the sunset

  Yes

  No

  N/A

• In the occurrence of a service delay or inconvenience, staff are offering solutions / alternatives to resolve the issue

  Yes

  No

  N/A

• Is the customers receiving the correct orders ? Any customer complaint handled using LAST ( Listen/Apologize/Solve/Thank)

  Yes

  No

  N/A

• The dining AC area temperature is set at 20 -22 C and the fan is in medium

  Yes

  No

  N/A

• All team members follow personal hygiene ( Short hair, trimmed beard , finger nails trimmed)

  Yes

  No

  N/A

• The pagers are in use , clean and working properly

  Yes

  No

  N/A

• Ipad and application tablet clean and working properly,In case not working did you raise it to IT Dep

  Yes

  No

  N/A

• Deployment Chart is utilised properly for all team members

  Yes

  No

  N/A

• There is second cash till open during peak hours

  Yes

  No

  N/A