Floor Management Certification

Title Page

Certification for Phase 2

Manager in Charge

Ensures DayPart Optimization followed
Ensures all equipment is maintained at the appropriate temperature
Ensures holding times are used on all products throughout the kitchen and cooler
Ensures receipt, storage, and tempering of Beef Patty procedures are strictly adhered to
Ensures Beef Patty cooking and Run Cooking procedures are strictly adhered to
Ensures Transfer Zone procedures are strictly adhered to
Ensures cooking procedures for all additional items are strictly adhrered to
Ensures Bun Toasting quality meets Whataburger Standards
Ensures quality of MUT produce & items are of the highest quality
Ensures Hot Holding procedures & timers are used on all products throughout the kitchen
Ensures Fry Station procedures followed; providing the hottest, highest quality product to our guest
Ensures Ice Tea is properly labeled and urns are properly rotated and/or cleaned between uses

Sets the standard and holds their team accountable in the area of personal hygiene
Ensures proper double hand washing and sanitizing occur appropriately by every member of their team
Ensures that food is stored out of the Temperature Danger Zone (41-135)
Manages & Prevents Cross-Contamination
Ensures 3-Compartment Sink dishwashing method is followed
Ensures Sanitizer buckets are: strategically placed; at the correct concentration; and Towels/Sanitizer is clean
Ensures that all work areas are cleaned and sanitized prior to use
Prevents food contamination by keeping chemical and physical contaminates away from food

Ensures cashiers GREET guests promptly with a friendly smile and making eye contact
Ensures cashiers LISTEN effectively during the order-taking process and ring up orders accurately
Ensures appropriate suggestive selling (OFFER) occurs consistently
Ensures Family Members are inviting guests to return again (WAVE) & are clearing tables within 30 seconds

Ensures Whataburger’s Points of Difference & Customer Service Agreement are executed (PRIDE, Care, Love)
Ensures cashiers deliver and explain the customer survey receipt appropriately
Ensures Family Members greet guests in a friendly manner during order delivery & while flowing through the restaurant (Pride, Care, LOVE)

Models exceptional customer service, is available to the customer & handles complaints appropriately (LAST)
Visits with Dine-in & Carry-out guests throughout the shift following up on service
Ensures headsets are utilized appropriately, max usage in place per DPO
Ensures that the Check Back Tray accompanies all Dine-in and Carry-out meals
Ensures the lobby/front counter area is never left unattended

Ensures entryways, thresholds, and mats are clean and maintained throughout shift
Ensures tables and chairs are clean, set up neatly and maintained throughout shift
Ensures the drink counter is clean and organized; Ice is not piling up
Ensures the front counter is clean, free of clutter and the correct POP is in place
Ensures doors, frames, windows, and sill are clean and maintained throughout the day
Ensures lobby trash cans are routinely checked
Ensures that restrooms are checked consistently and are being maintained throughout the shift (10/15/30)
Ensures that parking lot curbs and sidewalks are clean and swept (10/15/30)
Ensures the DT curb, trail, speaker, menu board, windows and service areas are cleaned and maintained

Ensures all employees exhibit behavior which models an unconditional appreciation for guests (Pride, Care, Love)
Ensure the entire team is in complete uniform
Ensures the Management uniforms are clean and pressed (PRIDE, Care, Love)
Ensures that the dining room music system is on and at an appropriate volume.