FOH Operation Compliance Checklist

• Please select the airport

  Select ATH CFU CHQ EFL HER JMK JSI JTR KGS KLX PVK RHO SKG VOL ZTH

  • ATH
  • CFU
  • CHQ
  • EFL
  • HER
  • JMK
  • JSI
  • JTR
  • KGS
  • KLX
  • PVK
  • RHO
  • SKG
  • VOL
  • ZTH

• Conducted on

  Date

• Assessor Name

• Location
  Address

• GHP

  Swissport Greece

• Which are of the FOH is been observed?

  Bag Drop

  Boarding Gate

• Bag Drop Desk n

• Is there correct FIDs screens displaying correct information/signage on open/available desks/bag drop/easyJet plus & special assistance?

  Yes

  No

  Not Observed

  N/A

• Are there separate queuing lanes for easyJet Plus/Special Assistance and all other customers?

  Yes

  No

  Not Observed

  N/A

• Are the easyJet Plus/Special Assistance desks positioned in an area that is clearly visible when entering the Bag Drop area, with good entry/exit routes with the least congestion?

  Yes

  No

  Not Observed

  N/A

• Is the signage clearly displayed and in good condition?

  Yes

  No

  Not Observed

  N/A

• Is customer identification verified in accordance with local procedures?

  Yes

  No

  Not Observed

  N/A

• Are heavy tags being attached to bags over 23kg?

  Yes

  No

  Not Observed

  N/A

• Are Customers referred to the dangerous goods/prohibited items signage during the bag drop process? (Only applicable to Self-Bag Drop (SBD) airports)

  Yes

  No

  Not Observed

  N/A

• Is cabin baggage checked for compliance (size and amount)? (Only applicable to SBD airports)

  Yes

  No

  Not Observed

  N/A

• Have the scales at bag drop been calibrated?

  Yes

  No

  Not Observed

  N/A

• Document last calibration date

• What is the calibration process?

• Are computer systems with access to the departure control/check-in systems turned off or locked when not in use?

  Yes

  No

  Not Observed

  N/A

• GHP Station Manager

  easyJet Responsible AOCM

• Boarding Gate n

• Is there clear access to a designated speedy boarding lane?

  Yes

  No

  Not Observed

  N/A

• Is the signage clearly displayed and in good condition?

  Yes

  No

  Not Observed

  N/A

• Yes

  No

  Not Observed

  N/A

• Is the easyJet baggage gauge used for cabin bag management?

  Yes

  No

  Not Observed

  N/A

• Are the correct boarding announcements being made and are they clear and understandable? (Volume, tone and pace)?

  Yes

  No

  Not Observed

  N/A

• Are customers boarding passes, ID and/or passports checked as required?

  Yes

  No

  Not Observed

  N/A

• Are Ground Crew proactively managing cabin baggage and charging when customers were non-compliant?

  Yes

  No

  Not Observed

  N/A

• If bags need to go into the hold are ground crew highlighting the dangerous goods signage and requesting valuables to be removed?

  Yes

  No

  Not Observed

  N/A

• Where cabin baggage is removed from customers at the boarding gate is this correctly labelled ensuring that the customers reference (SEQ No.) is written on the tag?

  Yes

  No

  Not Observed

  N/A

• Are customers supervised when on the ramp?

  Yes

  No

  Not Observed

  N/A

• Are customers supervised when crossing road systems?

  Yes

  No

  Not Observed

  N/A

Additional comments please comment below:

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Summary

• undefined

• Add signature

  Sign

• Report has been forward to

  Select GHP Station Manager easyJet Responsible AOCM

  • GHP Station Manager
  • easyJet Responsible AOCM