FOH Operations Compliance Checklist

Information

Document No.
Audit Title
Client / Site
Conducted on
Prepared by
Assessor Name
Location

Flight Number
Destination
Bag Drop Desk n
Boarding Gate n
Were the easyJet Plus/Special Assistance desks positioned in an area that is clearly visible when entering the Bag Drop area, with good entry/exit routes with the least congestion?
Was there separate queuing lanes for easyJet Plus/Special Assistance and all other customers?
Was appropriate signage used to ensure the queuing systems are clearly visible to customers.
Were queue times kept to a minimum i.e. how many desk opens?
Where a queue measurement system is in place, was the queue time and anticipated queue time displayed?
Was the easyJet Baggage gauge, Bag Drop signage and pack safely signage on display?
Did FIDS display information on open/available desks?
For Auto Bag Drop, was queuing kept to a minimum by ensuring enough kiosks and belts are in place for customer operations.
Were Ground Crew clearly communicating to ensure customers understood, and were prepared for, the boarding process. (e.g. Documents ready, front/rear, etc.)
Was there clear access for Speedy boarding customers to the boarding desk through effective signage?
Was the easyJet Baggage gauge used for queue and cabin bag management?
Customers who have Speedy Boarding must board the aircraft first, was the gate set up to ensure this happens i.e.separate sections in waiting area or on the bus?
Were Ground Crew proactively managing cabin baggage and charging when customers were non compliant?
Were Customers queuing for the minimum time possible? What time was the flight called to gate?
Were Customers held in appropriate areas that were not too hot or too cold?
Were Ground Crew actively managing Pre-boarding areas and walkways (jet bridges, stairs, steps etc.), busses to make sure capacity is not exceeded and social distancing is maintained?
Where Ground Crew wear full easyJet uniform - were they compliant to easyJet uniform standards?
Where Ground Crew wear 3 items of easyJet uniform - were they wearing all 3 items?
Was signage displayed in accordance with easyJet guidelines i.e. no home made signs, signs were up to date?
Was a shift briefing completed by the management/supervisor on duty?
Were Ground Crew proactively engaging with customers?