Title Page
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Conducted on
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Prepared by
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Location
Store Infomation
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Did you know where the store was located before coming today and where did you find the information?
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When you walked upto the Store/Kiosk Was the area around it clean and well maintained?
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How many staff were working?
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how many customers were in the Store/Kiosk?
Standards
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Was the entrance and walkways clean and Tidy?
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Were the products displayed neatly & Units/shelfs fully stocked?
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Were the staff in uniforms looking neat and tidy?
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Was the counter area organised & free of clutter & rubbish?
Service & Interaction
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Did any Sales Associate greet you within 15 Seconds of entering the store or walking upto the kiosk?
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How many seconds did you go un noticed?
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What were the sales associates doing as you entered or walked upto the kiosk?
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After the initial greeting, did a Sales Associate return back to you and initiate conversation?<br>
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were you offered assistance and made to feel welcome?
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Were the sales associates knowledgeable about the products?
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Did the employee seem interested in you and your needs?
Processing The Sale
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Did you approach the till area or did the Sales associate take you there?
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Were you offered any additional items to purchase?
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Were these items demonstrated efficiently and correctly?
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What items were you offered?
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Did the Sales Associate process the transaction efficiently and in a friendly manner?
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Did the Sales Associate write a receipt before asking for payment?
Leaving The Store
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Were you thanked for your custom today?
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Were you invited to leave a review on facebook or google today?
