Food Hall Standards Checklist

• Audit TitleFood Hall Standards Checklist

• Conducted on

  Date

Confectionery

• In-mat walkway standards are good, level of fill is there and signage is straight.

  Yes

  No

  N/A

• Team Members are visable, and approachable - whilst also cleaning, replenishing and wayfinding.

  Yes

  No

  N/A

• All warehouse spaces (Tech, Timpsons & WHSmiths) all checked for debris, cleanliness and organisation.

  Yes

  No

  N/A

• Daily DD is up to date, and Weekly DD is on track.

  Yes

  No

  N/A

• Concession standards are all strong, and anything which doesn't look right is challenged and raised to the manager.

  Yes

  No

  N/A

Fresh Concessions

• Are the uniforms of all Fresh Concessions Team Members and Temps adequate?

  Yes

  No

  N/A

• All Counters clean, at the front as well as behind the Counter.

  Yes

  No

  N/A

• Tickets and pricing clear on all products and offers.

  Yes

  No

  N/A

• Concession Team Members & Temps displaying the correct behaviours, ready to serve and not ignoring customers.

  Yes

  No

  N/A

• Are all Counters full stocked, and ready to trade?

  Yes

  No

  N/A

Grocery

• Are the walkway tables to a good standard, full, with the correct ticketing and impact?

  Yes

  No

  N/A

• Is the Skinny End full, with the right product on it and presented well?

  Yes

  No

  N/A

• Are the Gondola Ends filled, with the right message (think seasonality/events) with a bold display?

  Yes

  No

  N/A

• Are the Chilled and Ambient Drinks areas full, being replenished at the right time of day (before peak) with good standards?

  Yes

  No

  N/A

• Is the walkway to Lower Ground food clear of cages and stock that isn't in use?

  Yes

  No

  N/A

Bakery

• Check standards, cleanliness, ticketing and overall displays. Is the merchandising strong enough for the time of trade?

  Yes

  No

  N/A

• Have the PM markdowns been applied? Are they the right markdown? Is it the right time?

  Yes

  No

  N/A

• Is the Department manned, and with a visible presence?

  Yes

  No

  N/A

• Is the DD up to date, and clean as you go in action?

  Yes

  No

  N/A

• Observe customer service - are there any issues that need raising? Are the team delivering extraordinary customer experiences?

  Yes

  No

  N/A

Deli & Cheese

• Have temperature checks been completed? They should be done in the AM and the PM.

  Yes

  No

  N/A

• Have cleaning checks been completed?

  Yes

  No

  N/A

• Have chiller checks been completed?

  Yes

  No

  N/A

• Are markdown sheets completed, and live? Any stock concerns?

  Yes

  No

  N/A

• Are the counters display standard good enough? All areas filled and manned?

  Yes

  No

  N/A

Due Diligence

• Have rotation and date checks been completed?

  Yes

  No

  N/A

• Are the sheets dated correctly and signed?

  Yes

  No

  N/A

• Is the a shopfloor corridor clear?

  Yes

  No

  N/A

• Is the packaging room clear and tidy?

  Yes

  No

  N/A

• Are LG corridors clear and tidy?

  Yes

  No

  N/A

Wine Shop & JJ Fox

• Check standards, cleanliness, ticketing and overall displays. Are the walkway ends to a good standard, full and have the correct ticketing.

  Yes

  No

  N/A

• Is the Department manned with a minimum of 2 associates, and with a visible presence? Is there one person at the front at all times?

  Yes

  No

  N/A

• Is the DD up to date, and clean as you go in action? Are the sheets dated correctly and signed? Have stock rotation and date checks been completed?

  Yes

  No

  N/A

• Wine Shop stock room – to be checked for debris, cleanliness and organisation. Is the corridor clear and all stock put away? Have all new beer deliveries been logged?

  Yes

  No

  N/A

• Is JJ Fox manned from open and displaying the correct behaviours, ready to serve and not ignoring customers? Are their displays full, clean and looking good?

  Yes

  No

  N/A

• AM - Cash Run has happened, and all tills are working? Senior chasing up any tills that aren't.<br>

  Yes

  No

  N/A

Serviced

• Tills cleaned, areas surround cleared and ready for trade.

  Yes

  No

  N/A

• Concierge desk is clean and tidy.

  Yes

  No

  N/A

• Daily planner is set up, and cover is communicated to Duty Manager and strong enough for trade.

  Yes

  No

  N/A

• Bags are replenished and organised.

  Yes

  No

  N/A