Forbes Body Treatment | Four Seasons Lanai

The guest is called for their treatment in a discreet and personalized manner. The therapist proactively approaches the guest

Therapist introduces themselves by name and offers a gracious gesture in greeting

Therapist is highly articulate and avoids slang and excessive use of phrase-fragments

Therapist is exceptionally polite and gracious

If the guest is wearing jewelry into the treatment room, they are asked to remove it. Staff presents a specific vessel to hold small items and reminds the guest of their belongings at end of treatment

When appropriate, therapist describes the treatment before beginning

Before beginning, therapist inquires about any medical concerns or allergies

The guest's general wellness and goals are discussed

Therapist executes the treatment with complete regard for information offered by the guest

Therapist exhibits a genuine sense of concern for the guest's comfort and safety

When advised of any sort of guest discomfort or concern with the treatment, therapist sincerely apologizes and takes reasonable, corrective action

Therapist stays in the room throughout the treatment, except at the outset and conclusion

Therapist performs the treatment as expected, using consistent techniques

Therapist demonstrates an exceptional level of expertise in all aspects of the treatment

Therapist comports themselves in a way that allows for a completely relaxing and restful treatment

Therapist does not initiate excessive conversation or make unprofessional comments

Therapist can accurately and knowledgeably answer reasonable guest questions without offering "medical" advice

Any information offered by therapist is relevant and appropriately shared

After treatment is executed, the products and application produce the promised effects as reasonably applicable

Therapist is aware of other treatments the guest has booked during the same spa visit to ensure a sense of continuity

The guest's name is used naturally as a signal of recognition

Therapist closes interactions with polite, appropriate remarks

The guest is escorted to and from the treatment room

Treatment begins and ends on schedule, within five minutes of expected or booked time

Therapist automatically offers/provides a beverage; it is served at an appropriate time

Therapists encountered are extremely well-groomed while appropriately representing the property style

Treatment room is immaculate in appearance

The treatment table setup is extremely comfortable and luxurious

Treatment table linens and pillows are of exceptional quality

All furnishings, linens and equipment are immaculate, hygienic and neatly organized/arranged

At all times during the treatment, ambiance is relaxed, quiet, private and comfortable

Environmental comfort factors such as temperature and music can be adjusted from inside the treatment room

The interior design style of the treatment room is high quality and in keeping with the design style of the spa's public spaces

Products used during a scrub or wrap are high quality