Forbes Nail Treatment | Four Seasons Lanai

The guest is called for their treatment in a discreet and personalized manner. The therapist proactively approaches the guest

Therapist introduces themselves by name and offers a gracious gesture in greeting

Therapist is highly articulate and avoids slang and excessive use of phrase-fragments

Therapist is exceptionally polite and gracious

If the guest is wearing jewelry into the treatment room, they are asked to remove it. Staff presents a specific vessel to hold small items and reminds the guest of their belongings at end of treatment

When appropriate, therapist describes the treatment before beginning

Therapist executes the treatment with complete regard for information offered by the guest

Before beginning, therapist inquires about any medical concerns and/or special requirements

Therapist exhibits a genuine sense of concern for the guest's comfort and safety

When advised of any sort of guest discomfort or concern with the treatment, therapist sincerely apologizes and takes reasonable, corrective action

During the treatment, therapist is genuinely expert, using precise and consistent techniques

Therapist comports themselves in a way that allows for a completely relaxing and restful treatment

Therapist does not initiate excessive conversation or make unprofessional comments

Therapist can accurately and knowledgeably answer reasonable guest questions without offering "medical" advice

Any information offered by therapist is relevant and appropriately shared

Therapist is appropriately present throughout the treatment and does not leave for a significant amount of time without explanation

Therapist is aware of other treatments the guest has booked during the same spa visit to ensure a sense of continuity

The guest's name is used naturally as a signal of recognition

Therapist closes interactions with polite, appropriate remarks

Therapist escorts the guest to/from lounges, waiting areas or reception area if using a spa suite

Treatment begins and ends on schedule, within five minutes of expected or booked time

Therapist automatically offers/provides a beverage; it is served at an appropriate time

Therapists encountered are extremely well-groomed while appropriately representing the property style

Treatment room/salon is conveniently designed and immaculate in appearance

Seating is extremely comfortable

All furnishings, linens and equipment are immaculate, hygienic and neatly organized/arranged

When inside a private treatment room, ambiance is relaxed, quiet, private and comfortable

Environmental comfort factors such as temperature and music can be adjusted from inside the treatment room

The interior design style of the salon is high quality and in keeping with the design style of the spa's public spaces

Lotions, masks and scrubs used during the treatment are presented in a personalized manner and in unique/decorative vessels

Products used during the treatment are high quality

Following the treatment, nails appear professionally groomed