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  • When approaching and/or entering the spa, there is a strong sense of arrival in terms of design and/or notable elements

  • All public areas have an extremely fresh, comfortable atmosphere at all times during the spa visit

  • There is always a strong sense of calm throughout all public areas of the spa

  • The public spaces at the spa are generously spacious and thoughtfully laid out; it is possible to find space away from others

  • When appropriate to the destination, co-ed relaxation lounges are available

  • Separate men's and women's relaxation lounges are available

  • Staff within the public areas comport themselves professionally, with discretion and complete respect for the guest's space and privacy

  • Staff within the public areas are exceptionally polite when speaking with the guest

  • Staff does not decline any request without offering appropriate alternatives

  • The locker rooms and grooming areas are extremely clean and in excellent condition. Untidy conditions are regularly tended to

  • Hot water, strong pressure and no vacillating water temperatures are present in showers

  • A variety of wet facilities is available, including at least one heat therapy option

  • All wet facilities are exceptional in terms of design, quality or technology

  • Showers are extremely clean and hygienic in appearance and in excellent condition

  • Wet facilities are extremely clean and hygienic, in excellent condition and in working order

  • Amenities are always plentifully stocked and conveniently arranged in showers and dressing areas

  • Shower amenities are exceptionally luxurious in quality and presentation

  • Liquid soap, shampoo, conditioner, body lotion, deodorant, swabs, powerful hairdryers and hair products are available. Shower caps are also available in women's dressing areas

  • High quality disposable razors and shaving cream, sanitized hairbrushes and combs for a variety of hair types, face moisturizer, contact lens solution and cases and an electric curling and flat iron can be readily provided without delay

  • Plentiful and appropriately sized towels are neatly arranged in convenient locations

  • Robes and sandals/slippers are provided and neatly arranged

  • Spa attire is appropriately sized

  • Towels and robes are extremely soft and plush and sandals/slippers are comfortable

  • All linens and spa attire are completely clean and in excellent condition

  • Linens and sandals/slippers are disposed of discreetly

  • Lockers are immaculate and in excellent condition

  • Lockers are conveniently sized and equipped with at least one high quality multi-functioning hanger

  • Water is readily available, without need for guest request, in all public areas of the spa

  • At least one snack offering is available in the spa

  • A variety of exceptional refreshments is offered, including healthy, nutritionally focused options

  • Food and beverages are well-stocked and distinctively presented in exceptionally high quality serviceware

  • Calming activities or reading materials are provided in public spaces and spa suites

  • The relaxation area is exceptionally well-appointed and promotes a strong sense of comfort

  • The relaxation/waiting and reception areas are clean and in excellent condition

  • The spa is free of excessive cleanliness and condition issues

  • The use of sound, light, scent and other sensory elements combine to create a distinctive sense of place and promote general wellbeing

  • The architectural and interior design style of the spa is notable in quality, interest or execution. There are no signs of remodeling done in cycles

  • If available, the exterior design style of the spa is notable and complements the location and interior design of the spa

  • All staff encountered are wearing professional, clean and well-fitted uniforms

  • The staff uniforms are exceptional in design and style, but always of visibly good quality

  • There is a strong sense of health safety and security throughout the spa

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