Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Cleanliness and Physical Aspects
Front Desk Area
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All overhead lights working.
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Floor tile clean & mopped.
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Cooler cases free of dust, products pulled forward and facing the front.
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Rugs clean & vacuumed.
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Trash emptied.
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First aid kit stocked.
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Front door glass clean.
Lobby Area
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No trash on tables.
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Table tops wiped down.
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Floor tile clean & mopped.
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Chair bottoms free of dust.
Kids' Zone
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First aid kit stocked.
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Area clean/free of trash.
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All toys put away & not left on floor.
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No hazards.
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Hand sanitizer available at entrance.
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Checking all children into DataTrak (# of kids checked in equals number of kids in room).
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Kids' Club staff facilitating Fit Kids Program-participating with kids during video, maintaining incentive charts and providing parents with participation slips.
Group Exercise Studio
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Mirrors clean.
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Wood floor clean & mopped.
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No dust or trash behind equipment.
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No trash or cups on the floor.
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Current Group X schedule available.
Ladies Wet Area
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Shower floor clean.
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No mildew/mold on walls.
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Shower curtains clean.
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Dispensers full.
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Dry sauna clean and free of trash.
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Wet area floors clean & free of trash.
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No mildew/mold under mats.
Ladies' Locker Area
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Floors clean & vacuumed (no trash).
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Under counters clean & vacuumed.
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Tops of lockers clean.
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Dispensers full.
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Paper towels full.
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Toilets clean.
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Tile clean & mopped.
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Mirrors clean.
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Counter tops clean.
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All lights working.
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Ceiling tiles clean.
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Locker doors closed.
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No towels on floor.
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Air fresheners filled,
Men's Wet Area
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Shower floor clean.
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No mildew/mold on walls.
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Shower curtains clean.
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Dispensers full.
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No mildew/mold under mats.
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Dry sauna clean and free of trash.
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Wet area floors clean & free of trash.
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No mildew/mold under mats.
Men's Locker Area
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Floors clean & vacuumed (no trash).
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Tops of lockers clean.
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Dispensers full.
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Paper towels full.
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Urinals & toilets clean.
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Tile clean and mopped.
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Mirrors clean.
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Counter tops clean.
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All lights working.
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Ceiling tiles clean.
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Locker doors closed.
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No towels on floor.
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Air fresheners filled.
Hallways, Storage Rooms & Sales Area
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Sales area floor clean & vacuumed.
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Sales desks clean & wiped down.
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Supply closet clean and organized.
Main Workout Floor
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No trash on workout floor.
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All lights working.
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No towels on workout floor.
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Trash cans all emptied.
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Water fountain clean.
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Ceiling tiles clean.
Cardio Machines & Stretch Area
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Stepper casings and displays clean.
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Treadmill casings and displays clean.
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Elliptical casings and displays clean.
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Bike casings and displays clean.
Weight Lifting Area & Spin Room
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Machine weights clean.
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Free weight machines clean.
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Dumbbell racks clean.
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Rubber matting clean.
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Floor swept and free of dust.
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Mirrors clean.
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Bikes wiped down.
Tanning
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All bulbs working.
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Beds cleaned.
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Proper chemical being used to clean tanning beds.
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Tanning log being used (24 hour rule being monitored).
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Rooms cleaned.
General Facility: Entire Club
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Weights re-racked.
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Club is free of any trip hazards.
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All emergency backup lights work (red light on).
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Exit signs lit up.
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Emergency exits free of clutter.
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All light bulbs working.
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Employees in proper uniform.
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Daily Tasks Binder being used on a daily basis (including cleaning checklist).
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Clocks set correctly.
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Add media
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Repairs that need to be made:
Policies, Procedures & Service
Sales:
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Master Production Log at Front Desk.
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Master Production Log completely filled out and highlighted appropriately from the previous day.
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TI Log sourced, highlighted correctly and entered into InTouch.
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Bottom of Email Inquiry Log completed correctly (cross-referenced by Guest Log).
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Guest Log correctly completed, emphasis on accurate sourcing.
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Guest Log-Scheduling MO and filling out trainer name and time.
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Production Board completed correctly and up-to-date.
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InTouch-All Kiosk Tours should be updated.
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Fitness Consultant:
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InTouch-Zero items in Overdue Bin.
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InTouch contains on average 15 active leads per day in the Opportunities section.
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All tabs updated in Opportunities section.
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All new members have been converted to Member from Active Lead via the Make Sale button.
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Daily Tasks section of Sales Binder is current and complete from previous week.
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Call logs show on average 100 lead calls per day.
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Sales Binder and InTouch being checked by Club Manager using checklist.
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Guest Courtesy Cards completely filled out.
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Member Feedback Board updated.
Personal Training:
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Training Appointment Book highlighted correctly through the previous day.
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Name, phone number and appointment type completed correctly for each appointment.
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Trainers' schedules highlighted for minimum of 1 1/2 weeks out in InTouch.
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Trainers calling to confirm MO appointments.
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Production Board current.
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Trainer Cleaning Checklist completed and filed.
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Personal Trainer:
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InTouch-Zero items in Overdue Bin.
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Current client files (including MO card) in order for each individual trainer.
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Central 1-31 file contains all missed MO's.
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Recent MO cards completed correctly: front & back, max heart rate, lean/fat mass.
Front Desk:
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Front desk is greeting members hi/bye. Using names while scanning.
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Three members scanned in and were in good standing or alerts were addressed.
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Front desk knows Incident Report Policy.
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Front desk is completing inventory sheet every morning Monday-Friday.
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Front desk knows cancel procedure.
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Front desk knows Walk In/Telephone Inquiry procedures.
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PT and other staff log broken equipment in Maintenance Binder and post out of order sign as needed.
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Kids' Club cards being filled out for new children.
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InTouch-Notes section updated and utilized by all team members.
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Time sheets corrected in DataTrak.
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All binders in place: Tanning (clipboard), Maintenance, Daily Tasks Binder, Reminder Binder (initialed).
